Join our dynamic team and be an integral part of ensuring exceptional service delivery across our operational sites. As the Assistant Area Manager/Field Response Operative in the Gwent area, you'll support the Service Delivery Manager in managing and optimizing the day-to-day operations.
This role offers an exciting opportunity to work closely with our cleaning teams, engage directly with clients & respond to onsite needs.
You must be available to work Monday to Friday, 40 hours per week with some Weekend availability.
Key Responsibilities:
• Assist the Service Delivery Manager with daily operational planning, ensuring efficient and seamless service across all sites.
• Engage with clients to maintain & achieve KPI targets, providing prompt and professional communication.
• Collaborate with the cleaning teams for rota planning, holiday scheduling and absence covering, ensuring no service disruption.
• Complete monthly wage sheets, ensuring accurate records and timely submissions.
• Support training initiatives, maintaining compliance & up-to-date standards across the team.
• Respond promptly to emergency call-outs, managing onsite issues & resolving them efficiently.
What we are looking for:
• Proven experience in Operations Support, ideally with the cleaning or facilities management sector.
• Strong organizational skills with ability to manage multiple tasks & prioritize effectively.
• Excellent communication & interpersonal skills for engaging with both Clients & Team Members.
• Flexibility to respond to emergency call-outs as needed.
• Proficiency in managing schedules, Rota, and Wage Sheets.
• A proactive approach to training & maintaining compliance standards.
Why Glen Group?
We value dedication, team work, and commitment to delivering the best service possible. If you're ready to take on a role where every day is different and where you can make a real impact, we'd love to hear from you!
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Schedule:
• Day shift
• Weekend availability
Work Location: In person