Visitor Experience Officer, Ripon Museums Trust
This is a fantastic time to join our friendly team. Here at Ripon Museum Trust we are passionate about delivering our Vision to ‘use our heritage assets to inspire people to seek a fairer society’.
All within walking distance of one another, the Workhouse, Courthouse and Prison & Police Museums create a rich tapestry telling the complex story of poverty, crime and justice. Woven from the lives of the real people who were judged, housed and punished within these institutions, these museums offer visitors a unique insight into Victorian society.
The Visitor Experience Officer will play an important role in developing and delivering our annual programme aimed at multiple audiences. This role requires ambition, creativity and an excellent understanding of what visitors want from their museum experience. We are looking for someone who sees the potential in our offer and is excited by working as part of a fast-paced team to build an inspiring programme of activities and events. As part of the Visitor Experience and Volunteer team you will also support the Learning Team in delivering interactive sessions for groups, exploring the themes of poverty, crime and justice as well as supporting with administrative tasks. You will also support the Volunteer Team, helping it grow by inducting new recruits and performing administrative tasks. Working closely with the Front of House Coordinator and the Visitor Experience and Volunteer Manager, you will support the volunteers as we develop our front of house experience, shaping our welcome through training sessions and content creation.
You may also support the general operations which may include some shifts as Duty Officer front of house and volunteering. You will have responsibility for Visitor Experience and Volunteers and Front of House.
If you are interested in this position, please complete the application form on our website www.riponmuseums.co.uk showing how you meet the criteria for the position. Please send the completed application form to our Business Support Officer, Katie Rayden-Drabkin at katie.rayden-drabkin@riponmuseums.co.uk or alternatively post to The Workhouse Museum, Allhallowgate, Ripon, HG4 1LE by Sunday 23rd February 2025. If you would like to find out more about the position, please email Katie in the first instance. Please do not send a CV – it will not be used for shortlisting.
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