About Our Client
Our client is a well-established firm in the business services sector. With an impressive size of over 10,000 employees, they have a strong presence both in London and across the globe. The company focuses on delivering high-quality services and creating a supportive work environment for its employees.
Job Description
* Provide 1st and 2nd line support.
* Take full ownership of tasks and projects, ensuring end-to-end completion.
* Provide user support, constructive feedback, and proactively identify improvement opportunities.
* Automate and optimize manual tasks to enhance efficiency.
* Manage escalations effectively, keeping stakeholders informed.
* Collaborate with IT teams and focus on building team credibility and customer satisfaction.
* Standardize and consolidate internal processes for better alignment.
* Communicate effectively with all levels, including executives, and handle demanding customers.
* Prioritize tasks, ensure quality outcomes, and stay updated on regional projects and processes.
The Successful Applicant
A successful IT Support Analyst should have:
* Ideally educated to degree level in IT and/or computing technologies
* At least 4 years' experience in IT Support Analyst
* Focused and results oriented
* Possess a committed and responsible attitude with focus on customer satisfaction
* Customer focused and committed to improving all aspects of the customer experience
* Excellent communication skills to build and drive positive working relationships both within the Service Desk team and at all levels of the business
* Technical and customer support experience in a Pan European or Global company is desirable
* ITIL Foundation Certification (preferred)
* A broad level of skills across PC hardware and software systems including: Windows 10, Active Directory, Windows Terminal Services, Citrix Metaframe, MS O365, Thin Client Terminals, Database Systems, Exchange, VoIP Cisco CUCM
* Desirable skills in MAC OS and SSCM knowledge
What's on Offer
* A competitive salary ranging from £40,000 per year.
* Healthcare, pension, and life insurance benefits.
* Generous holiday allowance of 25 days, prorated.
* A supportive company culture that encourages continuous learning and development.
* A fixed-term contract role in the heart of London.
If you are passionate about IT and looking for an exciting new challenge in a well-established company, we would like to hear from you. Apply today to join our team in London.
#J-18808-Ljbffr