About the Role:
Were recruiting on behalf of our client for a Diary Planner/Confirmer to join their dynamic and fast-growing team in Colchester. This is an exciting opportunity to take on a pivotal role within the Operations department, ensuring the smooth scheduling and coordination of appointments while delivering excellent customer service.
Youll be responsible for managing a busy diary, liaising with customers via phone and email, and supporting the logistics team with planning and confirming appointments.
Key Responsibilities:
Monitor and manage the daily appointment diary
Contact customers to confirm scheduled visits and appointments
Allocate jobs across the UK and coordinate logistics accordingly
Communicate with customers professionally via phone and email
Use internal systems to update and maintain accurate records
Work closely with colleagues to support the overall efficiency of operations
What Were Looking For:
Experience in diary management or a similar planning/scheduling role
Strong geographical knowledge of the UK
Excellent communication and customer service skills
Highly organised with great attention to detail
Confident with IT systems and working in a team environment
Ability to multitask, meet deadlines, and solve problems efficiently
Company Benefits:
28 days holiday per year (incl. Bank Holidays)
Company pension scheme
Life insurance
Free on-site parking
Free flu jabs
Supportive and flexible working environment
Job Title: Diary Planner / Confirmer
Location: Colchester, Essex
Salary: £26,500 per annum
Job Type: Full-time, Permanent
Working Hours: Monday to Friday, 08:00am 4:00pm
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