Job Title: Security Gatehouse Officer's Location: Darlington Type of Site: Distribution Centre Available shifts: 4 on 4 off Days and nights Relief officers - Must be fully flexible (Zero hour contract) Our customer is a forward-thinking privately-owned company who are a leading provider of professional integrated bespoke security and facilities management services, giving their clients a flexible and scalable approach to addressing their security and FM requirements in their businesses across an array of sectors including educational settings / student accommodation, healthcare, charitable, corporate / estate management, warehouse / distribution, social housing, utilities, shopping centres / retail parks. About the Role: We are seeking a dedicated and professional Security Gatehouse Officer's to join our team. This role involves transport control, search, and patrol duties to ensure the safety and security of our site. The ideal candidate must demonstrate the ability to work independently, utilize ICT systems effectively, and deliver exceptional customer service in all interactions. Key Responsibilities: Transport Control: Monitor and manage the flow of vehicles entering and leaving the premises, ensuring proper authorization and logging all movements. Search Duties: Conduct thorough searches of vehicles, personnel, and deliveries as required to maintain site security. Patrol Duties: Perform regular patrols of the premises, identifying and reporting any security breaches or hazards. ICT Tasks: Utilize systems such as Microsoft Office (Word, Excel) and other software to complete reports, logs, and maintain accurate records. Systems Operation: Operate access control systems, CCTV, and other security equipment to monitor and secure the site. Communication: Provide clear, professional communication both verbally and in writing, ensuring accurate handovers and reports. Customer Focus: Deliver a high level of customer service to all visitors, contractors, and staff, acting as a key point of contact for any inquiries or assistance. Requirements: Proven experience in a security role, with a focus on transport control, search, and patrol duties. Proficiency in using ICT systems, including Microsoft Word and Excel, and the ability to quickly learn new software. Exceptional communication skills, both written and verbal. Strong attention to detail and the ability to work independently with minimal supervision. A customer-focused approach, ensuring all interactions are handled professionally and courteously. Valid SIA DS licence Physical fitness to carry out patrol and search duties. Flexibility to work shifts, including evenings, weekends, and holidays. Access to your own vehicle City Group is committed to equal opportunities. We welcome applications from candidates irrespective of ethnic origin, gender, marital status, religious belief, sexual orientation, disability, or age