Job Description
Main Purpose of the Role
Working within Perth & Kinross Council is more than a job, it's about being part of something meaningful. It's about being part of an organisation that puts people at the heart of all we do and provides opportunities to make a real difference by enhancing every life we touch.
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We currently have the following opportunity:
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Senior Clerical Assistant, 2 Posts - PKC12455
£25,096 - £26,447
City Locality Housing Team, Pullar House, Perth
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These full time, permanent positions of Senior Clerical Assistants within the City Locality Housing Team based at Pullar House are extremely busy and varied.
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The Senior Clerical Assistant is the first point of contact for customers both internal and external accessing our service through provision of reception services and answering telephone calls, managing generic email inbox etc.
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The Senior Clerical Assistant will provide administrative support within the locality housing team in relation to managing appointments, preparing documents, updating systems etc.
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This role places a strong focus on customer service
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This is an exciting opportunity for dynamic individuals who have a flair for customer service, to provide administrative support for housing staff within the locality housing team in City.
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If you have an interest in housing this is an excellent development opportunity.
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This role is permanently office based to support service delivery requirements, therefore hybrid working is not available
Skills & Experience Required
Candidates should ideally hold a CIH Level 3 Certificate in Housing Practice or be willing to work towards the qualification within reasonable timescales.
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You must be an organised and structured individual, capable of prioritisation and working to tight deadlines, whilst being able to react as situations arise.
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You must have a commitment to providing a high standard of customer service, communicating well both verbally and in writing with an empathetic and non-judgemental approach.
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You must be competent in the use of all Microsoft packages, but specifically Word, Outlook and Excel and be digitally competent and comfortable in learning new systems.
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You must be able to work well within a team environment, but also using your own initiative and seek solutions to problems.
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You must be able to appropriately apply confidentiality when using and sharing information and have an awareness of the relevant legislation.
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You must be comfortable and confident in handling cash as there is a requirement to reconcile petty cash.
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You must be able to evaluate the significance and urgency of information received and take appropriate action.
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You must be friendly, outgoing and approachable, good at multi-tasking and a committed team player who can work well within a large team and be open to others thoughts and opinions.
Working at Perth & Kinross Council
Our values and behaviours influence our work and support us in the delivery of our key priorities. In your application, and should you be invited to interview, you will be asked to describe situations that support the criteria required in the role and which also demonstrate our values and behaviours. Find out more about Perth & Kinross Council and you could soon be joining our team!
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Here's what we can offer you:
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* A generous annual leave package
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* 6 days public holiday and an additional discretionary day
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* Eligibility to join our pension scheme
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* Family friendly and positive work/life balance policies such as Flexible Working, Maternity, Paternity & Adoption leave, time off for volunteering and our Wellbeing Framework
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* Flexi time
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* Access to a range of benefits
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We recognise there can be benefits to flexible working and where individual jobs allow, we seek to support this. You are encouraged to discuss potential options with the recruiting manager, if this is of interest to you. A healthy work life balance is important to us and we provide supportive management and, where possible, flexible working arrangements to help you achieve that balance. You will have access to training and support for continued professional development.
Next Steps
We would love to hear from you and would encourage you to get in touch with Carrie Clark, Area Co-ordinator on 01738 459675 to find out more.
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Click “APPLY NOW”
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External candidates are required to provide contact details for 2 referees, including email addresses. One of these must be your current or most recent employer.
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We welcome applications from everyone and as a Disability Confident employer, we guarantee to interview applicants who declare a disability and meet the essential requirements of the post. Please contact the hiring manager above or the Recruitment Team on (01738) 475555 or recruitment@pkc.gov.uk to discuss any reasonable adjustments. Appointments are based on evidence supplied during the selection process.
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Diversity is important to us and although some of our jobs may be perceived to be traditionally gender specific, we welcome applications from everyone and would encourage you to apply if you meet the job requirements. That includes welcoming applications from former armed forces personnel/reservists. Many of the skills picked up during your military career could be transferred directly into a role with local government.
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To comply with Baseline Personnel Security Standard, you will be required to complete a Disclosure Scotland form.
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If you have lived overseas for a period of 12 months or more (continuous or total) within the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check.
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A confirmed offer of employment and commencement in the post will be subject to the outcome of the above mentioned mandatory pre-employment checks (including references) and will also include eligibility to work in the UK, qualifications and fitness to undertake the post.