This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow.
Due to the on-going expansion of the business, an opportunity has become available for an experienced Customer Service Advisor/Administrator/Scheduler to join the dynamic Service Team.
This is an excellent opportunity for an enthusiastic, organised and hard-working individual who is seeking professional development. They are looking for an enthusiastic, forward-thinking person who is interested in progressing with the business over the long-term.
You will be working closely with the Service Manager, Engineers and the rest of the Service Team to maintain the highest level of service & support to their clients.
Key tasks will include:
* Day to day management of assigned engineer's diaries and workload
* Contacting clients to schedule in engineer appointments
* Daily processing of client requests for engineer appointments
* Management & ownership of routine maintenance visits to ensure they are completed within the required time frames
* Management and ownership of corrective and small installation jobs for assigned regions including booking in with clients, ordering required equipment and arranging overnight accommodation for engineer as required
* Answering the telephone & providing telephone administrative support to engineers and clients
* Acting as liaison between clients and the company via telephone & email
* Ordering equipment for specific jobs and ensuring delivery to correct address
* Providing administrative support to the Service Manager & other members of the Service Team
The right person for this role will have:
* A positive can-do attitude & excellent interpersonal skills
* Extensive administrative experience in a busy office environment
* Experience managing engineers would be an advantage but not essential
* Strong, proven organisational skills
* The ability to prioritise & self-manage daily workload
* A confident, professional telephone manner
* A high-level attention to detail
* Experience in data entry and/or use of client management software
* Experience in Microsoft Office Suite (Word, Excel, Outlook)
* IT literate
Remuneration & Benefits:
* £25,000-£27,000p/a
* 28 Days Holiday (Inc Bank Holidays)
* Pension
* Numerous Social Events
* 8.30 – 5.00 Mon-Fri (1 hour lunch)
* Casual Dress
* On-Site Gymnasium
This is a fantastic opportunity to join a long established business who offer genuine career progression opportunities as they continue to grow