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Sales Director at Oracle Contractors. Delivering the best Oracle teams for your Cloud projects across Europe.
We’re working with a growing Oracle consultancy expanding its Managed Services team due to strong client demand. They are now hiring an experienced Oracle EPM Functional Support Analyst to work across multiple clients, helping them maximise the value of their Oracle EPM solutions through effective issue resolution, enhancement delivery, and proactive support.
Key Skills Required
1. 3+ years’ experience with Oracle EPM Cloud or on-premise support
2. Strong technical hands-on experience with EPM Planning and Data Management/Data Exchange
3. Good understanding of Accounting and Finance concepts
4. Comfortable working in a multi-client, shared-resource model
5. Proven ability to manage and escalate Oracle Service Requests (SRs), including Sev-1 cases
Core Responsibilities
1. Work within the Managed Services team, reporting to a Support Manager and collaborating with other analysts
2. Support multiple clients daily, resolving incidents and managing enhancements to Oracle EPM products
3. Provide impact assessments and proactive guidance around Oracle's monthly SaaS updates
4. Deliver high levels of client satisfaction, measured by CSAT and NPS scores
5. Recommend opportunities for clients to maximise ROI and value from their Oracle EPM landscape
This is a fantastic opportunity to join a collaborative and fast-growing team, working with well-established clients and cutting-edge Oracle technology.
About Oracle Contractors
Oracle Contractors is a specialist recruitment partner dedicated to connecting leading Oracle professionals with contract and permanent opportunities across the globe. With deep market knowledge and a trusted network, we support organisations in securing the right talent to deliver complex Oracle projects.
Disclaimer: Please only apply to the role if you match the requirements / have the necessary experience - and NO third-party vendors!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Staffing and Recruiting and IT Services and IT Consulting
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