Avtron are seeking a skilled and motivated Customer Support Engineer to join our dynamic team supporting Load Banks and Dynamometers globally. The successful candidate will play a critical role in providing direct customer support for all Load bank and Dynamometer products supplied through our Stamford factory.
Key Responsibilities
Providing direct customer support for all Load bank and Dynamometer products supplied through our Stamford factory. Support is provided by telephone, email, remote connection or on site, dependent on each individual case.
• Ensure that warranty claims are dealt with in a timely manner and to the satisfaction of both the customer and the company.
• Electro and mechanical repair and testing of systems down to component level.
• Commissioning, testing, training, and routine planned maintenance at customer sites worldwide. Travel will often be at short notice, generally for periods no longer than one week however flexibility around longer durations and weekend working are required.
• Produce Risk Assessment and Method Statement documentation and ensure these are followed and evaluated where necessary to maintain the safest working practices at all times.
• Ensure response and resolution dates are met in accordance with the Company’s quality systems and agreed SLA’s.
• Generate reports, commissioning documents, fault analysis and certification following repairs and maintenance work.
• Use SAP B1 system to log service call details, fault codes and resolutions from initial contact to final resolution.
• Contribute and prepare service/warranty trend analysis.
• Liaise with Sales department for preparing all necessary service quotations.
• Liaise with Design, Production and Sales departments to aid in the continuous improvement of products and inform where future sales opportunities may be present.
• Ensure all Statutory and Corporate Health and Safety, Environmental, Quality System and International Trade Compliance procedures are followed, and requirements are met.
• Maintain Company standards, behaving in an ethical and professional manner in all business activities.
Qualifications and competencies
* Proven track record in the support and repair of industrial control systems
* Solid organizational and interpersonal skills.
* Excellent writing, communication, and presentational skills
* IT skills including MS Office and SAP or equivalent.
* Valid passport and Full UK Driving License
Education and Experience
* Minimum ONC or equivalent Electrical Engineering.
* 5+ years experience in a service role including worldwide travel.
* Preferably undergone formal training, such as a structured apprenticeship