Clearway is the UK’s most successful, innovative, and rapidly expanding integrated security services and intelligent protection organisation – designed to protect people, property and assets. Due to our continued growth, we are seeking an Customer Support Administrator to join our team on a permanent basis.
Why work for Clearway?
At Clearway, we believe that our employees are our most valuable asset. Not only do we offer a highly competitive salary, but we are also committed to providing a comprehensive benefits package, to ensure your health, well-being, and peace of mind. Here are some of the outstanding benefits we offer:
* Medicash Cash Plan:100% paid company membership, designed to cover routine healthcare expenses.
* Life Assurance:We provide all our employees 3x annual life assurance, providing financial security for you and your loved ones.
* Employee Assistance Programme (EAP):Confidential and practical advice, as well as counselling services for you and your family members.
* Performance-Related Bonus:All eligible employees have the opportunity to earn a discretionary performance-related bonus.
* Subsidised Gym Subscription:Subsidised gym memberships at over 3,000 gyms nationwide.
The Customer Support Administrator will play a crucial role in ensuring a positive experience for our customers by providing efficient and effective support. You will be responsible for handling customer inquiries, resolving issues, and maintaining accurate records within our service management system. The ideal candidate will possess excellent communication skills, attention to detail, and a customer-centric mindset.
Key Responsibilities:
Responsibilities include but are not limited to:
* Respond to customer inquiries via phone or email in a timely and professional manner.
* Identify customers’ needs to achieve satisfaction, escalating complex issues to the appropriate team members when necessary.
* Serve as the main point of contact for clients regarding service inquiries and updates.
* Facilitate communication between service engineers and clients to ensure clarity and alignment of expectations.
* Communicate service status, estimated arrival times, and resolution plans to clients in a timely and professional manner.
* Process orders, installations, and removals accurately and efficiently.
* Booking engineers appointments with customers
* Keep detailed records of customer interactions, transactions, comments, and complaints.
* Collaborate with other departments to ensure seamless customer experiences and resolution of issues.
* Continuously strive to improve customer support processes and procedures.
* Assist with administrative tasks such as data entry, filing, and maintaining documentation.
* Uphold company values and maintain a positive and professional attitude in all interactions with customers and colleagues.
Key Experience Required:
* Proven experience in a customer support role or similar position.
* Excellent communication skills, both verbal and written.
* Strong problem-solving abilities and a proactive approach to finding solutions.
* Ability to work well under pressure in a fast-paced environment.
* Proficiency in using customer support software, CRM systems, and other relevant tools.
* Attention to detail and accuracy in data entry and record-keeping.
* Ability to multitask and prioritize tasks effectively.
* A positive attitude and a passion for delivering exceptional customer service.
* Flexibility to adapt to changing priorities and business needs.
* Excellent listening and communication skills
* Accuracy of work undertaken
* Ability to prioritise.
* Team player.
Are you a dedicated individual who values positivity, flexibility, punctuality, and reliability? Ready to tackle challenges with clarity and transparency, while efficiently managing tasks and workload? Join our dynamic team and make an impact! Apply today.
* Salary: £26k per annum
* Location: Runcorn (office-based).
Deadline for applications: Wednesday 11th December 2024.
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