Join Our Team as a Customer Service Superstar in the International Department!
Do you thrive in a fast-paced environment and take pride in delivering exceptional customer service? If so, we have the perfect role for you!
Shifts:
1. Shift 1: Tuesday 11:00 - 18:45, Wednesday & Thursday 11:00 - 19:00, Friday & Saturday 10:00 - 18:00 (36 Hours Per week)
2. Shift 2: Tuesday 08:00 - 16:00, Wednesday 08:00 - 15:45 & Thursday to Saturday 08:00 - 16:00 (36 Hours Per Week)
3. Shift 3: Tuesday, Wednesday, Thursday 11:00 - 19:00, Friday 10:00 - 17:45 & Saturday 10:00 - 18:00 (36 Hours Per Week)
4. Shift 4: Sunday 07:00- 15:00, Monday, Tuesday & Thursday - 06:00 - 14:00 & Wednesday 06:00 - 13:45 (36 Hours Per Week)
5. Shift 5: Sunday to Wednesday 06:00 - 14:00 & Thursday 06:00 (36 Hours Per Week)
6. Shift 6: Sunday & Tuesday to Thursday 07:00-15:00, Monday 07:00 - 16:45 (36 Hours Per Week)
Salary: Base pay is £11.62 per hour plus an additional £1 per hour for working weekends. On successful completion of a 6 month probationary period, there is then the potential to earn a performance related bonus of up to 20%.
Location: Onsite, based at our brand new contact centre - Radar Road, Leicester, LE3 1UF with the opportunity to apply to work from home, in line with our working from policy after a minimum of 6-9 months service (eligibility criteria applies).
Overview: At the heart of our International Department, you’ll be the friendly, supportive voice assisting our non-UK, English-speaking customers. From resolving account queries to tracking down missing parcels, your mission is simple: put the customer first.
This is not your average customer service role. With no sales targets to meet, you can focus on what truly matters—providing top-quality service. Your success will be measured by the satisfaction you bring to each and every customer interaction.
Why You’ll Love It Here:
* Team Spirit: Work alongside a close-knit team of 10-15 colleagues, sharing shifts with the same supportive group and management. We’re not just coworkers—we’re family.
* Outstanding Workplace: Our state-of-the-art, Best-in-Class contact centre is designed to inspire. Enjoy inviting break areas, a modern on-site restaurant, and exciting plans for a games room.
* Growth Opportunities: Coaching rooms and a dedicated learning and development hub ensure you’re always supported in reaching your potential.
* Warm, Welcoming Culture: Join an environment where collaboration and kindness take centre stage.
What We’re Looking For:
* Strong Communication Skills: You don’t need to speak multiple languages—just excellent written and verbal communication in English.
* Customer-Focused Attitude: You’ll be the first point of contact for our international customers, so delivering exceptional service is key!
* Team Player: You’ll work closely with store staff, couriers, and our international customer base.
Training & Support: You’ll receive comprehensive paid training on our systems and processes, ensuring you’re fully equipped to succeed in this role and provide top-notch support to our global customers.
Benefits:
* Full training and exciting opportunities for further career progression
* Potential overtime to boost your salary
* 25% off a huge selection of Next, Lipsy & Victoria's Secret products
* Company performance based bonus
* Fantastic NEXT Sharesave scheme
* 10% off most partner brands & up to 15% off Branded Beauty
* Early VIP access to sale stock
* Access to fantastic discounts at NEXT Staff Shops
* Canteen with great food at amazing prices
* Access a 24/7 digital GP and other free health and well-being services
* Free on-site parking
Who are we? Next have 4 key areas to our business; Head Office, Warehouse & Distribution, Retail and Contact Centre (Online). Our Contact Centre teams are immensely passionate about delivering exceptional customer service, helping to support our wider teams to resolve any queries or customer may have - and that's why we’re looking for people who have the same enthusiasm to make the shopping experience better for our customers.
What's Next? Press the apply button now to start your application. Once you have applied for the job, we will initially consider your skills and experience based on your CV and application. If you match our criteria we will be in touch regarding the next steps.
All successful applicants will be subject to criminal & credit checks in line with our Reference Policy. In order to apply for this position you must not have had an unsuccessful application for a similar role in 6 months.
In accordance with Home Office guidance successful candidates will be required to evidence their right to work in the UK before commencement of employment. This role is not one we would typically consider for sponsorship under the Skilled Worker route due to, for example, the relevant Home Office requirements on skills level, not being met. Candidates are therefore encouraged to consider their own right to work options without Next sponsorship.
Job Types: Full-time, Permanent
Pay: £11.62 per hour
Expected hours: 36 per week
Additional pay:
* Bonus scheme
* Performance bonus
* Quarterly bonus
Schedule:
* 8 hour shift
* Day shift
* Monday to Friday
* Weekend availability
Education:
* A-Level or equivalent (preferred)
Experience:
* Customer service: 1 year (required)
Work Location: In person
Application deadline: 10/01/2025
Reference ID: 68708
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