Operations Support Manager - Repairs
Kidderminster, Worcestershire
Up to £44,233
Are you a dynamic and experienced leader with a passion for delivering high-quality repairs services? Do you thrive in a fast-paced environment, driving operational excellence and supporting teams to deliver outstanding results? If so, we want to hear from you!
About the Role
As our Repairs Operations Support Manager, you will play a crucial role in ensuring the efficient delivery of repairs services. Reporting to Keri Lewis, Repairs and Electrical Operations Manager, you will lead and support our repairs teams, ensuring we provide timely and effective solutions to our customers.
With increasing repair demand, and a growing focus on damp and mould cases, your leadership will be instrumental in maintaining service quality, improving processes, and enhancing customer satisfaction.
Key Responsibilities:
1. Lead and support the Repairs Supervisors and wider repairs team.
2. Oversee operational performance, ensuring repairs are completed efficiently and to a high standard.
3. Implement improvements to enhance service delivery and customer satisfaction.
4. Work closely with senior management and stakeholders to drive continuous improvement.
5. Ensure compliance with health, safety, and r...