Customer Advisor - First Notification of Loss
Leicester - Hybrid
Start Date: 10th February 2025
Working Hours/ Shift Patterns: You will work 37.5 hours a week, Monday to Friday (NO WEEKENDS!) You will work on a rotational shift pattern between 08:00 - 19:00.
Previous claims experience is not required.
Salary: £26,500
You'll be supported with your development along the way by the Notification team. You'll drive to help the team provide a memorable experience for our customers when they need us the mostwhen they first notify us of their claim.
What are we looking for?
* People who have the same passion we do for delivering outstanding customer service.
* Strong decision making skills
* Ability to accurately capture data
* Outstanding communication
* Experience of holding difficult conversations and managing complaints
The Role:
1. Be there for our customers when they need us the most- at the point of incident
2. Make effective commercial decisions through all personal actions and treat every pound as your own
3. Actively listen and be relentless in capturing detailed accounts relating to our customers
4. Establish liability quickly, ensurin...