Salary
£22,645 - £28,306 (depending on experience) plus Overtime + Standby Payments
Location
Teesside, Teesdale, North Yorkshire
About the role
Customer Distribution Operative – Water Mains Operative (Repair & Maintenance)
Full Time - 40hrs per week, over 4/5 days, Monday – Saturday
Permanent & Fixed Term roles available
Come and Join Northumbrian Water’s Water Networks team as a Customer Distribution Operative in the Teesside, Teesdale, and North Yorkshire area. Whether you know this role as Ganger, Utilities Operative, or Civils Worker, this is your chance to make a meaningful difference by helping to deliver clean, clear, and reliable drinking water to local communities while providing an unrivaled customer experience.
In this role, you’ll contribute directly to our vision of becoming a national leader in the water industry, delivering world-class service and our essential-for-life product, Water!. With our support and training, you’ll have the opportunity to develop new skills, enabling you to work on our water supply network with confidence and expertise. Your work will be varied, including the installation, repair, and maintenance of underground pipework and assets, all while ensuring clean and safe sites for our customers.
You’ll play an important part in providing outstanding service to our customers and communities, taking responsibility for your actions and upholding our company values in everything you do. This role requires flexibility, including participation in a standby rota and involvement in initiatives that drive improved performance.
If you’re ready to take on a role that combines technical challenge, customer focus, and the chance to make a difference in your community, we’d love to hear from you.
About you
We will offer full training, coaching, and support to the successful candidate, so prior utility experience isn’t required. However, a background in manual tasks such as groundworks, excavating, or landscaping would be an advantage.
What we’re really looking for is someone with passion and enthusiasm who is eager to make a difference for our customers. Strong communication skills and the ability to engage with people are essential, along with an inquisitive mindset and the potential to learn and grow in the role. Resilience and a results-driven attitude will help you thrive in this position.
We value inclusivity, respect, and consideration, and we’re looking for someone who can confidently and constructively challenge when needed and who is open to receiving feedback positively. If you enjoy working outdoors on practical tasks and have the ability to interpret and follow both written and verbal instructions, this could be the perfect opportunity for you.
Bring your drive and determination to a role where you can make a real impact, and we’ll provide the support to help you succeed.
A full valid UK class B driving licence is essential for this role.
About us
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.
We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.
We’re aware that not everyone will have every skill listed in the job description, however if you have some of the skills listed, we'd encourage you to apply.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our ‘Tap Into’ benefits include:
1. Generous holiday entitlement starting 23 days, plus bank holidays and additional time off on Christmas Eve and New Year’s Eve. There’s also the option to buy or sell holidays.
2. Company pension scheme, where we’ll double match your contributions up to an employer contribution of 10%.
3. Free access to local attractions.
4. A fantastic discount scheme, with savings on days out, shopping, travel and more.
5. Award winning ‘Living Well’ wellbeing support, including access to a digital GP service for you and your family members.
6. Support with sustainable travel – through salary sacrifice cars and a cycle to work scheme.
7. Financial wellbeing support – access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
8. Support with your development – we offer a range of development opportunities, can support you through an interest free qualification loan and we’ll even pay for any relevant professional body subscription.
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