Job Description
We are seeking a dedicated and compassionate Field Care Supervisor / Care Professional to join our team in Sheffield, United Kingdom. This rewarding role offers an excellent opportunity to make a positive impact on the lives of our clients whilst developing your career in the care sector.
1. Supervise and support Care Professionals, ensuring they deliver high-quality care services
2. Conduct regular quality monitoring visits to clients' homes, assessing care standards and client satisfaction
3. Provide hands-on care support to clients when required, demonstrating best practices in care delivery
4. Manage administrative tasks, including scheduling, record-keeping, and reporting
5. Participate in on-call weekend rota and evening duties as needed
6. Coach and mentor Care Professionals, fostering their professional development
7. Collaborate with the office team to ensure smooth operations and excellent service delivery
8. Address client concerns and feedback promptly and professionally
9. Contribute to the continuous improvement of care services and processes
10. Maintain up-to-date knowledge of care industry regulations and best practices
Qualifications
11. Full driving licence and access to own vehicle
12. Proven experience in providing high-quality care services
13. Strong leadership skills with the ability to coach and mentor Care Professionals
14. Excellent communication and interpersonal skills
15. Flexibility to work various shift patterns, including weekends and evenings
16. Demonstrated commitment to delivering exceptional quality of care
17. Ability to work in a fast-paced environment and manage multiple priorities
18. Strong problem-solving and decision-making skills
19. Proficiency in administrative tasks and basic computer skills
20. Knowledge of care industry regulations and best practices
21. Empathy, patience, and a genuine passion for improving the lives of others
22. Ability to maintain confidentiality and professional boundaries
23. Basic administration experience (desirable)
Additional Information
If you have a passion for caring and the motivation to help us expand the world's capacity to care, we would love to hear from you.
Home Instead is leading the way in providing non-medical care, home help & companionship services because we’re passionate about the quality of the services we deliver.
This vitally important and rewarding role in the local community offers the opportunity to be part of an enthusiastic and supportive team in an award winning professional environment where it’s recognised that satisfied well-supported Care Professionals and clients are the key to business success.
We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.