About You
Are you passionate about property and delivering exceptional customer service? Do you have the drive to exceed targets and achieve outstanding results? If so, we have the ideal role for you! We are seeking a proactive and results-driven Enquiry Viewings Coordinator to support our energetic Property Consultants in exceeding market appraisals, instructions, and sales targets.
We are looking for a positive team player with a customer-focused mindset, ideally with experience in estate agency or property sales. Familiarity with property regulations and the conveyancing process is a plus.
You will need strong computer literacy, excellent communication skills, and the ability to perform accurately under pressure. Join us and make a real impact in a fast-paced, rewarding environment!
We will give you:
Financial:
* Competitive salary + discretionary annual bonus scheme
* Company pension scheme
* Life Assurance
* Professional Subscriptions paid for
Lifestyle/Health & Wellbeing:
* 24 days holiday (rising to 28) plus Bank Holidays
* Hybrid working
* 2 fully paid volunteering days per year (supported by the McCarthy Stone Foundation)
* Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher
* Colleagues Benefit Booklet with a range of store offers discounts and promotions
* Family Friendly Policies
* Excellent development opportunities
Why Join Us?
As a Viewings Coordinator, you will be at the heart of our operations, ensuring smooth and efficient viewing processes. You will play a crucial role in helping clients find their dream homes while supporting our team in hitting ambitious sales targets. This is your chance to make a significant impact in a fast-paced, rewarding environment.
Your Impact:
* Client Liaison: Be the first point of contact for vendors and potential buyers, handling enquiries and setting up viewing appointments.
* Efficient Scheduling: Coordinate with Property Consultants, ensuring all parties are informed and prepared for each viewing.
* Feedback Collection: Follow up with viewers to gather and relay feedback to sellers, helping to refine our approach and enhance client satisfaction.
* Cross-Selling: Maximise viewing opportunities by suggesting alternative properties when necessary.
* Data Management: Keep our sales system updated with all viewing-related information to track progress from interest to sale.
* Lead Conversion: Turn inquiries into viewings, driving our sales momentum forward.
Your Attributes
You will bring:
* Strong administrative skills and attention to detail.
* Confidence with Microsoft applications, especially Excel, and the ability to learn new systems.
* A proactive approach to managing priorities and delivering results.
You will have:
* The ability to learn policies and procedures quickly and efficiently.
* Excellent ability to collaborate effectively within a team.
* Skilled in fostering positive teamwork and contributing to shared goals.
* Strong time management skills, be resilient, flexible, ability to multi-tasking, tenacious and agile.
At McCarthy Stone, we celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
All applications will be reviewed as soon as they are received, and we hold the right to appoint before the closing date.
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