Contract type: Permanent
Interview date: 20 May 2025
Ref: CS1698
About the role:
Horsham District Council is looking for an Assistant Front of House Manager to join the team at The Capitol in Horsham.
As Assistant Front of House Manager you will assist the Front of House Manager and Venue and Productions Manager in the efficient running of The Capitol, a multi-faceted entertainment venue in Horsham. You will assist with running the Box Office operation along with all aspects of front of house duties. You will act as Duty Manager on a regular basis and lead the team in providing first class customer service.
Your daily duties will include acting as the face of the venue for the various events that take place, including live theatre and cinema and ensuring the venue is in a presentable and safe position to be able to welcome the public. You will liaise with promotors and producers in advance of a visit to ensure the venue is prepared for incoming productions, and subsequently report afterwards on any data that may be required. You will regularly manage a large team of Front of House Staff and Volunteers and ensure protocols and training are carried out as required.
About you:
To succeed as Assistant Front of House Manager, you will be a customer service led individual with experience of working in a live entertainment venue in a management position. You will be able to work well under pressure and have experience dealing with a dynamic workload in a fast-paced environment. You will also have a good working knowledge of ticketing software, preferably Spektrix, and be willing to work regular evenings and weekends.
Application Process:
If you would like to apply for the role, we highly recommend you show clearly within the ‘Experience Section’ of the application form how you meet the essential criteria detailed within the Role Profile when applying. If you do not make this clear, it is unlikely you will be shortlisted for interview.
Internal applicants, if you would like to apply for the role, please submit an expression of interest to HR@horsham.gov.uk explaining clearly how you meet the criteria and what you feel you can bring to the role.
The easiest way to apply for a job vacancy is online.
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