The Implementation Manager has primary responsibility for the management, motivation, and quality of the Implementation Team. The team are responsible for the effective build, data load and activation of the Payroll and HR software element of products and services. The Implementation Manager will act as an escalation point for customers and will work closely with other Implementation managers and the PMO function. The role will lead and influence the Implementation Services team to meet the challenges of a fast paced, target driven Implementation Department. You will own, write and maintain processes to ensure the most efficient implementation of our various products with timely delivery, accuracy and legislative compliance a key focus. The role requires interaction with clients, colleagues and third parties up to board level so the candidate must be a strong communicator with excellent negotiation skills. It is imperative that the customer journey and experience is placed at the heart of every interaction with the Implementation team Key Accountabilities Providing business transformation experience and expertise including enabling change & mobilisation that supports improving our customer experience. Manage and oversee the delivery of implementation projects in a timely manner, meeting deadlines, timelines and service quality. Provide continuous improvement of customer, operational and financial metrics to ensure progress capture and data-led decisions are made. Management of implementation consultants including skills building and upskilling and day to day management Align programs to strategic focus areas while ensuring continual improvement to increase efficiency, consistency and delivery. Creating, leading and implementing a customer experience improvement plan. Accountability of revenue and costs associated to the department Skills & Experience: 3 years of progressive leadership experience within an operation organization with in depth experience of how to deliver exceptional customer experience Exceptional and demonstrable communication skills. Skills required include listening, facilitation, conflict resolution, negotiation, and influence. Demonstrated ability to work cross-functionally within organisations. Client focused with ability to listen, learn and articulate requirements Efficient multitasking with strong organizational skills with the ability to think both strategically and tactically at the right time Building and running innovative, efficient, and effective operating mechanisms that support UK operation. Excellent analytical, project management and planning skills with the ability to learn quickly. Strong relationship building skills required, including experience bringing together diverse groups of stakeholders and helping them to work through to common solutions that meet the needs of the clients. Influencing and negotiation at operational and commercial/business levels. Significant experience of leading teams and delivering turnaround in performance Significant experience in implementing payroll and HR systems and services Excellent knowledge of payroll legislation