Events Customer Liaison 30-35 hours a week, permanent contract - flexible hours negotiable Are you a proactive, detail-oriented professional with a passion for exceptional customer service and live events? About the role As the Events Customer Liaison, you will: Resolve customer ticketing issues promptly and professionally via email and telephone. Set up events and manage bookings using the Eventbrite system. Reconcile ticketing data to ensure accuracy and smooth operations. Assist in maintaining and updating customer databases. Support the wider events team with administrative tasks as needed. Work collaboratively to enhance the attendee experience at Warners Shows. Key skills & attributes We’re looking for someone who: Has experience in a customer service role and is passionate about delivering outstanding service. Possesses strong written and verbal communication skills. Can work effectively under pressure, manage deadlines, and adapt to changing priorities. Has proficiency in using event management tools or systems (e.g. Eventbrite, CRMs) is advantageous. Has excellent problem-solving skills and a keen eye for detail. Is a quick learner, adaptable to new tools and processes. Thrives both independently and as part of a team, showing initiative and collaboration. What we offer The opportunity to work with a successful, vibrant team at the forefront of the events industry. Insight into large-scale event planning and operations. Access to professional development opportunities and training. Competitive salary based on experience. Accommodation and expenses covered during event travel.