Project Co-Ordinator
My client is a leading provider of mechanical, electrical and heating installation, with offices over NI and London. Based in Mallusk, they are currently seeking a Project Co-Ordinator to join their team.
This is a Full-Time, Permanent position
Working Hours: 37.5 hours per week (with Saturday shifts rota’d 1 in 4)
Monday to Friday 8am-4pm
With a salary of £26,000 per annum
Job Role:
You will be responsible for providing a comprehensive service with the ability to multitask and prioritise a busy workload.
Essential Criteria:
* 1 years’ office experience as well as working in an office environment
* 5 GCSEs to include English and Maths
* IT Proficient with fluency in the use of Microsoft Office
* Excellent communication skills both written and verbal – with the ability to communicate with stakeholders at all levels
* Excellent organisational skills with a high level of attention to detail.
* Ability to prioritise a busy workload
* Ability to work on your own initiative as well as part of a team
Main Duties and Responsibilities:
* Receive incoming calls and record/manage these efficiently to the required job standard
* Providing support to clients by telephone and email
* Logging and assigning response maintenance calls promptly and efficiently
* Processing operatives’ paperwork and closing calls to submit for payment
* Responding within agreed time frames, service levels and contract terms to ensure that work orders are met
* Targeted KPI’s in relation to contract requirements
* Support in cross-training team to cover all aspects of the contract (to allow for absence or holiday leave and contingency planning)
* Routine administrative tasks
* Liaise and communicate with key stakeholders and clients
* Early escalation of any issues or concerns to line manager/client
* To undertake additional duties in line with management requests as required
* To understand and comply with policies and procedures
* Support with applications and certificates from various authorities/clients
* To carry out work in a safe and diligent manner
* Adhere to the Data Protection Act
* Scheduling out daily runs for multiple operatives
* Organising the materials for operatives, dealing with suppliers and sub-contractors.
* Remain professional and adhere to confidentiality at all times
* Calculate engineer performance and bonuses