Job summary The Regional Office Administrator will provide first point of contact for our cluster of Regional Organ Donation Teams through triage of telephone calls and emails, dealing with bereaved families and general public enquiries with regard to organ and tissue donation. Working in this interesting, caring and rewarding environment, you will also be liaising with both internal and external colleagues of all levels across the whole of Organ Donation and Transplantation. Joining our Regional Organ Donation Administration Team, you will play a crucial role in supporting our caring and professional nursing teams in saving and improving the lives of thousands of people. The role is a great opportunity for anyone with an administrative or customer service background, where your previous knowledge, skills and expertise will enable you to provide all our stakeholders with the best care and support. You will be supported fully from your induction and ongoing training and development to achieve your career ambitions. Main duties of the job You will be required to undertake administration and clerical duties in support of Regional Organ Donation Services Teams (RODST). Typically these duties will involve :- Day-to-day management of process and procedures associated with the role, reactive to the time critical and sensitive nature of the team Acting as a professional point of contact for bereaved donor families, communicating sensitive information via email, phone and in person with tact and empathy in a timely manner. Developing and maintaining effective communication and relationships with a range of internal and external stakeholders. Communicating effectively to organise and service internal and external meetings. Acting as primary point of contact in the absence of the Regional Office Manager, resolving issues, escalating queries and undertaking financial responsibilities. You will be required to travel to other NHSBT and external sites on a monthly basis. Appropriate notice will be given in advance. About us It takes all types of people to deliver the kind of service that saves and improves lives. At NHS Blood and Transplant, youll join a team of more than 6,000 people who are making a genuine difference to communities, families, friends, relatives and more across the UK. We play a unique and special role in the NHS by helping people do something extraordinary- donate blood, blood products, organs, tissues, or stem cells to save someone in need. Our three core values are what set us apart. They guide and inspire everything we do. By being caring, expertly meeting the needs of our patients and our people, and accepting nothing less than the best quality, we can do extraordinary work and help our people to do something extraordinary in their career, too. Three small words, one big difference - Caring, Expert and Quality. Together we'll save and improve more lives than ever. You will join us on our journey to create an inclusive workplace and aim to reflect the diverse communities we work with, and we positively encourage applications from all sectors of the community. Date posted 10 February 2025 Pay scheme Agenda for change Band Band 4 Salary £29,116 to £31,670 a year Contract Permanent Working pattern Part-time Reference number 005785 Job locations NHSBT Callendar Business Park Falkirk FK1 1XR Job description Job responsibilities What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Job description Job responsibilities What we offer: NHSBT promotes flexible working opportunities where the role will allow. 27 days annual leave (pro rata for part-time) plus Bank Holidays, increasing to 29 days after 5 years’ service and to 33 days after 10 years. NHS pension scheme. The NHS Pension Scheme is a defined benefit scheme (not dependent on investment returns) Further details and outline of benefits can be found at: www.nhsbsa.nhs.uk/pensions We’ve fostered a culture of continuous learning where colleagues are well-led, engaged, and encouraged to grow. We support you in reaching your full potential, both in your current role and future career. Our Thrive program embodies our commitment to learning and development, offering a wide range of activities to support your personal and professional growth. It’s open to everyone at NHSBT, ensuring you have the resources to succeed and shine in your role. Person Specification Qualifications Essential Educated to NVQ Level 3 in administration or equivalent level qualification PLUS workplace experience which includes knowledge of handling non-routine activities such as work allocation, problem solving for an area of work and developing alternative processes and procedures. Good standard of education with literacy and numeracy European Computer Driving Licence (ECDL) (part I & II) or ITQ2, or CLAIT II, or OCR (RSA) level 3 in text/word processing or demonstrable workplace experience Demonstrates commitment to own continuous learning and development Experience Essential Experience of liaising with key stakeholders using tact and empathy, for example when dealing with donor families, internal and external professional colleagues. Demonstrable experience in an administrative role including experience of data inputting and processing, drafting correspondence, reports and administrative support systems. Experience of minute taking to facilitate arranging and supporting internal and external meetings with a variety of stakeholders. Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint) Person Specification Qualifications Essential Educated to NVQ Level 3 in administration or equivalent level qualification PLUS workplace experience which includes knowledge of handling non-routine activities such as work allocation, problem solving for an area of work and developing alternative processes and procedures. Good standard of education with literacy and numeracy European Computer Driving Licence (ECDL) (part I & II) or ITQ2, or CLAIT II, or OCR (RSA) level 3 in text/word processing or demonstrable workplace experience Demonstrates commitment to own continuous learning and development Experience Essential Experience of liaising with key stakeholders using tact and empathy, for example when dealing with donor families, internal and external professional colleagues. Demonstrable experience in an administrative role including experience of data inputting and processing, drafting correspondence, reports and administrative support systems. Experience of minute taking to facilitate arranging and supporting internal and external meetings with a variety of stakeholders. Experience of working with information technology using Microsoft Office packages (Outlook, Word, Excel, Teams and PowerPoint) Employer details Employer name NHS Blood and Transplant Address NHSBT Callendar Business Park Falkirk FK1 1XR Employer's website https://www.nhsbt.nhs.uk/ (Opens in a new tab)