Job Description
3rd Line Engineer based in Crawley. My client specialise in providing customised, rock-solid IT solutions to help grow & evolve businesses. You will be working as part of a team to provide 3rd Line Technical Support to their clients. To maintain a high degree of client service ensuring responses are accurate and within the SLA. You will be required to take escalations, understand the problem, resolve and perform root cause analysis for varying technical issues.
Position Overview
1. Act as advisor and technical problem solver by being proactive in resolving escalated issues
2. Broad experience of the entire solution stack from Data Centres and Networks through to operating systems & databases from within an internet/ or infrastructure solutions environment based around Virtual Desktop, VMWare/ESX, Microsoft, Routing, Switching & Back ups
3. Support Senior Management to encourage and enforce the application of industry working standards
4. Active Directory / Group Policy / DNS / DHCP
5. Awareness of products, systems and service levels
6. Ownership of incidents and necessary progression of incidents, including liaison with other technical teams
7. Infrastructure installation, hardware refresh and other projects
8. Installing & configuring hardware / software
9. Network Troubleshooting
10. Ensure KPIs are achieved
11. Attend client sites as required by the needs of the business
12. Act as an escalation point for the 2nd Line Team
Position Requirements
13. At-least 5 years experience in IT Support
14. Office 365, MS Server, Sharepoint 2016 Admin & troubleshooting knowledge
15. Azure experience
16. Experience in SRX Firewall installations & switch installations
17. Firmware & OS Maintenance, including Microsoft and 3rd Party Patching
18. Active Directory & Group Policy
19. Strong knowledge of IT concepts, legislation and systems
20. Experience in installing, configuring and troubleshooting Windows 8 and 10
21. Understanding of data protection and data security
22. Experience of providing remote user support
23. Connectwise – advantage
Position Remuneration
24. Monday to Friday – Shift Patterns vary (7am-15:30pm), (8am-16:30pm), (9am-17:30pm), (10am – 18:00pm) – discussed at interview stage
25. Salary: £29,000 – 38,000 dependant on experience
26. Parking on Site
27. Pension Scheme
28. 22 days holiday plus bank holidays
29. Career progression