The Role
Our Reception Managers are key players in our reception teams. This role is ideal for those in management roles within a similar 4 or 5-star hotel environment, or for those currently in supervisory roles who are looking to take a step up to a management role. You will show excellent leadership skills and a track record of delivering results through your people. You will be responsible for delivering a seamless experience at the reception desk for every guest, as well and dealing with any queries that may arise, related to your department or not. Passion for guest service is essential as is a real interest in enhancing the performance of your team, as you will be responsible for recruiting, training and developing your people. The role also has a sales element, so you should be confident driving sales at the desk and through your team.
What we look for
1. Creative and inspiring leadership
2. Attention to the smallest details
3. A passion for guest service
4. Excellent communication
5. Analytical skills Knowledge of Opera would be advantageous
What's in it for you?
6. Great development opportunities
7. Discounted rates on hotel rooms, food and drink across the Clermont Hotel Group
8. Interest free season ticket loans (conditions apply)
9. Access to a 24/7 Employee Assistance Program
10. Pension and Healthcare Schemes
11. Wagestream - get access to earned salary before payday
12. Paid volunteering days
13. Generous recommend a friend scheme
14. Apprenticeships and accredited qualifications up to Level 7 (Master's Degree equivalent)
15. Access to discounts and cashback through a huge range of retailers and service providers via our online benefits portal
16. Great Recognition program
17. ...and many more!