Job Description
SITE CLEANING CONTRACT MANAGER
The Opportunity
This is a fantastic opportunity for a self-motivated and passionate individual who is looking for a new challenge within the Facilities Management industry. We are now recruiting for an experienced Cleaning Contract Manager to be based at a prestigious campus managing 2 high profile buildings.
The Site Cleaning Contract Manager role is site based and will need to manage a wide range of clients, suppliers and a team of 40 cleaning staff.
It is expected that you will work closely with the local community to prioritise local employment and other local ESG opportunities.
The Package
* 40k - 42k basic
* 35 days holiday per year (including bank holidays)
* Monday to Friday 8am - 5pm
* Full benefits package details provided at interview stage
The Role of Site Cleaning Contract Manager
Contract / Site Management
* Ensure the cleaning service delivery specification is implemented and adhered to.
* Regular client liaison: plan and implement a visitation programme to monitor standards and client satisfaction in all contracts, via the ECAT procedure.
* To ensure all client queries and complaints are dealt with in a timely and effective manner.
* Ensure the line manager is kept fully advised of any operational difficulties, especially those which would jeopardise the retention of the contract. Implement, as appropriate, improvements, staffing numbers, and rates that are in the best interest of the business.
* To ensure the financial performance of each contract is being controlled to the budgeted requirements. This relates to :
* Staffing levels and pay rates
* Materials and equipment
* Planned maintenance of equipment and material levels for periodic work.
It is expected that you:
* Suggest areas of improvement and take any corrective action as required.
* Participate in company training to improve your standard of performance.
* Use LinkedIn to promote services within the campus.
Materials and Equipment
* To ensure all cleaning health and safety procedures are followed with regards to materials and machinery.
* To ensure adequate supplies are on site.
* To communicate with the line manager and engineer all machinery and equipment requirements.
Staff Management
* To recruit, induct and train new staff.
* Monitor and review performance of staff and effectively communicate the company’s required standards to staff.
* To ensure each employee receives an annual performance/ personal development appraisal.
* Communicate company information as and when required.
* To resolve any disciplinary/ grievance matters in line with company policy and procedure.
* To ensure the company’s health and safety policy and procedures are implemented and adhered to, including completion of Site Health and Safety Audits.
* To provide guidance, coaching and training to supervisors.
The Person
* Proven leadership of a high-profile contract cleaning or facilities management contract
* Excellent written and verbal communication skills
* Confident in delivering in-depth reports on MS Word and MS Excel
* Inspirational leadership skills
* Understand policy, resource planning and strategy and how to ensure all aspects are effective.
* Proven background of innovation and delivering change.
* Ability to forge strong relationships with Clients and third-party suppliers.
* Ability to deliver exceptional standards in soft services.
* Adaptability, able to function effectively in a fast paced, demanding environment.
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