Job Description: Duty Manager
Location: Brentwood Karting and Lakeside Karting
Position Type: Full-time (including every Sunday)
Industry: Leisure/Entertainment/Karting
About the Role:
Brentwood Karting is seeking a professional, enthusiastic, and experienced Duty Manager to lead and oversee the operational side of the UK’s largest rental kart junior championship. The successful candidate will play a key leadership role in ensuring the smooth running of daily operations, maintaining excellent customer experiences, and supporting the team in achieving high standards in line with company values.
The Duty Manager will oversee operations of the Brentwood and Lakeside Karting Race Leagues. This role demands a strong, proactive leader with exceptional organizational abilities, outstanding customer service experience, and the ability to perform under pressure to ensure timescales are met efficiently.
Key Responsibilities:
Operational Leadership:
* Manage the daily operational activities of Brentwood Karting's rental kart junior championship.
* Oversee the setup and smooth running of karting sessions, ensuring safe and efficient operations at all times.
* Actively lead a team of staff members, providing guidance and motivation.
Customer Service:
* Serve as the first point of contact for customers, ensuring their experience is positive, safe, and welcoming.
* Resolve customer concerns promptly and professionally, demonstrating exceptional interpersonal and problem-solving skills.
Team Coordination:
* Supervise and support team members during shifts, ensuring staff follow protocols and deliver excellent customer experiences.
* Train and monitor staff to maintain consistency and standards across all operations.
Operational Management:
* Plan, coordinate, and meet deadlines for events, sessions, and operational demands.
* Manage resources and schedules effectively, ensuring timekeeping and operational readiness.
Health & Safety Compliance:
* Uphold and monitor health and safety standards for karting sessions to ensure a safe environment for customers and staff.
* Liaise with senior management on safety risks, incidents, and improvements.
Cross-Site Flexibility:
* Support the Lakeside Karting operations as required, working on-site where necessary.
Key Requirements:
Experience & Skills:
* Proven experience in a supervisory or management role, preferably within leisure, sports, or customer service environments.
* Demonstrable success in delivering exceptional customer experiences.
Personal Attributes:
* Mature, professional, and confident in decision-making.
* Adaptable, composed under pressure, and deadline-oriented.
Customer Service Expertise:
* A proven track record in handling diverse customer needs with professionalism and sensitivity.
Operational Awareness:
* Experience in overseeing daily operations with excellent organisational and time management skills.
Availability:
* Must be available every Sunday.
What We Offer:
* A dynamic and exciting role with the opportunity to lead operations in the UK’s largest rental kart junior championship.
* The chance to work in a well-established and fast-paced environment with a close-knit team.
* Competitive pay and opportunities for development within a growing, reputable business.
If you’re an individual with strong leadership skills, a passion for delivering outstanding customer service, and operational experience, we’d love to hear from you.
Join the team at Brentwood Karting and take the wheel in leading one of the UK’s most exciting karting Championships.
Job Types: Full-time, Permanent
Pay: £12.90-£13.50 per hour
Expected hours: No less than 35 per week
Benefits:
* Employee discount
* On-site parking
Schedule:
* 10 hour shift
* 12 hour shift
* 8 hour shift
* Day shift
* Every weekend
* Weekend availability
Education:
* GCSE or equivalent (preferred)
Work Location: In person
#J-18808-Ljbffr