Our client based in Ferndown has an immediate requirement for an experienced IT Support Engineer to join their team.
The primary role of the IT Support Engineer is to provide hardware and software support for end users and assist other members of the Team supporting IT infrastructure and services.
Troubleshooting is a key requirement for this role and will suit someone with a keen interest in all aspects of IT who has an analytical mind. Responsible for the maintenance and administration of the endpoint estate, including mobile phones and printers.
Support and improvement of IT applications and services will also form a feature of this role.
There will be an element of application installation and support.
The position provides exposure to a broad range of IT-related projects and activities.
The Company is currently installing a new ERP system, Epicor Kinetic - part of the role will be to help with development, documentation and customisation of the system, SQL queries. Full training will be provided.
The key responsibilities will include:
1. Initial contact for software and hardware support issues, logging calls on ticketing system and providing resolution, escalating where required.
2. Performing routine administration of systems and software.
3. Responsible for the generation and maintenance of Virtual Machines and installation of end user software.
4. Perform routine administration for new employ...