Teamwork prides itself on being a reliable, trusted partner to organisations delivering soft services in high-footfall environments throughout the UK. It provides these services to a wide range of clients in the aviation, rail, retail, education, commercial, events and exhibitions sectors. Teamwork believes it can deliver the difference to its clients by focusing on a ‘Can-do, Will-do’ approach to service delivery. This underlying philosophy allows Teamwork to develop tailored solutions to meet client requirements.
Job Overview:
To work with the team leaders at each location to ensure that train presentations staff are recruited, deployed and monitored in accordance with the contract across the seven main locations: Birmingham Moor Street, Stourbridge, Banbury, Aylesbury, Wembley, Marylebone, and Oxford to ensure the contractual KPI’s and SLA’s are achieved.
The role involves regular visits to all these locations. All locations are expected to be visited at least two times per month, and all team leaders will have a 1-2-1 monthly review.
Key Accountabilities
Summary
To motivate and support site colleagues to ensure effective service delivery by taking responsibility for the day-to-day running of the service provided to the client, ensuring contractual obligations are achieved, and develop good working relationships with all client representatives. Act as a liaison between cleaning team leaders and management to resolve issues. A key element of the role is to cover team leader and Depot Protection responsibilities when required and needed to ensure uninterrupted service delivery.
Recruit
* Collaborate with the Contract Support Co-ordinator and Recruitment department upon receiving new recruitment requests, ensuring timely and effective support in the recruitment process for the required individual.
* Conduct second-stage interviews in person within 3 days of names being provided
* Complete drugs and alcohol testing for new starters and for random testing
* Conduct Right to Work checks using UComply.
* Ensure that all new colleagues are issued with PPE and uniform, in accordance with contractual requirements.
* Ensure all new starters complete all mandatory training as specified by the client and Teamwork within the defined timeframes
Monitor
* Ensure that all shifts are monitored on the Time and Attendance system by ensuring all staff book on correctly using SmartTask. Covering daily arbitration meetings when required
* Foster strong, professional relationships with cleaning staff to ensure clear communication, mutual respect, and a collaborative approach
* Monitor colleague performance, taking remedial action where required and using corporate guidelines where performance fails to meet the standard.
* Conduct return-to-work interviews prior to an individual’s return to work in accordance with company policy and procedures.
* Laise with the HR Team to manage individuals on long-term sick and undertake welfare visits if appropriate or instructed.
* Ensure that all colleagues on the contract comply with all client and company policies and
procedures and adhere to the statutory obligations contained in Health and Safety at Work legislation.
* Conduct all welfare management activity as directed by the business. This means that each site is to be visited two times per month as a minimum.
* Produce a weekly report for the Operations manager that details the upcoming challenges, training needs, and support required to ensure compliance with the contractual obligations.
* Ensure the cleanliness and hygiene standards are maintained at the highest level by conducting regular audits across all areas assessing cleaning standards agains agreed benchmarks.
* Record audit finding in a detailed and accurate report including recommendations and report issues requiring urgent attention,
Key Behaviours
Essential:
* Passion for excellent customer service
* Organised and methodical
* Encourages and listens to feedback from customers and the team.
* Inspires a positive atmosphere in the workplace.
* Leads by example on positive safety behaviours and actively observes, reviews and investigates safety behaviours when required.
* Keep team members fully informed, encouraging two-way communication.
* Supervisory Experience
Key Skills:
* Personal Track Safety Qualified
* Designated Person Qualified
* Team Leader Qualified (Teamwork)
* Full UK driving licence
* Strong level of both verbal and written English communication skills
* Excellent interpersonal skills and works collaboratively as part of the management team.
* Working knowledge of MS Word and Excel
Job Types: Full-time, Permanent
Pay: £37,000.00 per year