Job summary To ensure that patients are assisted courteously, efficiently and with empathy, and to support other members of the practice team. The Call Handler/Administrator will act as the first point of call for patients; receiving and directing them to the most appropriate care and answering their enquiries. In addition to telephone duties, they will also carry out administrative tasks to support the delivery of an efficient service that Saville Medical Group provides to our patients. Please note this job is at our main site in the City Centre. The hours for this job are full time which will be: Monday - 8-6pm Tuesday - 8-6pm Wednesday - 1-6pm Thursday - 8-12pm Friday - 8-6pm Main duties of the job This role involves working in a busy call centre environment, you will be the first point of contact for our patients. Undertake a variety of administrative duties to support the smooth running of the practice including eConsults, practice emails, prescription requests, scanning, filing and photocopying. Input data into the patients' healthcare records as necessary Occasional reception cover when required About us SAVILLE MEDICAL GROUP is a large and friendly Practice in the centre of Newcastle with a branch surgery at Newbiggin Hall. We care for approximately 42,000 patients with a high proportion of students in the City Centre and a more typical population in the branch surgery. The workforce consists of 7 GP Partners, 24 Salaried GPs and an extensive Nursing team. In addition, we have a medicines management team including 3 Clinical Pharmacists and over 40 skilled staff members. We also offer an expanding wellbeing team of 10 staff members with experience in mental health, dementia, children's charities, homelessness, substance misuse, domestic abuse and any patient who struggles to engage with services and needs more support than GPs alone can provide. Our Primary Care Network is led by one of our GP Partners and Practice Manager enabling us to collaborate with numerous key partners including the CCG, Newcastle Hospital Trust, LMC and our Federation. This helps the practice to remain highly proactive in integrating the latest healthcare policy and digital systems, which makes every day challenging and rewarding. Date posted 11 February 2025 Pay scheme Other Salary £12.21 an hour Contract Permanent Working pattern Full-time Reference number A5359-25-0000 Job locations 7 Saville Place Newcastle upon Tyne Tyne and Wear NE1 8DQ Job description Job responsibilities Please see the attached job description for more information on the job role of Call Handler/Administrator. Job description Job responsibilities Please see the attached job description for more information on the job role of Call Handler/Administrator. Person Specification Qualifications Desirable GCSE grade A to C in English and Maths NVQ Level 2 or equivalent Skills Essential Excellent telephone manner Good communication and organisation skills Experience of using own initiative/multi tasking Able to prioritise own workload Able to work as part of a team Desirable EMIS Web Experience Working knowledge of Microsoft Office Experience Desirable Experience of working in a GP Practice/NHS setting Person Specification Qualifications Desirable GCSE grade A to C in English and Maths NVQ Level 2 or equivalent Skills Essential Excellent telephone manner Good communication and organisation skills Experience of using own initiative/multi tasking Able to prioritise own workload Able to work as part of a team Desirable EMIS Web Experience Working knowledge of Microsoft Office Experience Desirable Experience of working in a GP Practice/NHS setting Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Saville Medical Group Address 7 Saville Place Newcastle upon Tyne Tyne and Wear NE1 8DQ Employer's website https://www.savillemed.co.uk/ (Opens in a new tab)