Location: Herefordshire (HR Postcode) - also covering Gloucester and Newport
Job Summary: This role is covering Herefordshire (HR Postcode) - also covering Gloucester and Newport. This will be a hybrid position covering Production Printers as well as some office-based MFDs.
To carry out service visits to reported calls throughout the company’s customer base within a specified region. The successful candidate will establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality.
Responsibilities:
1. Respond to customer service requests for the repair of business equipment and production printers.
2. Carry out fault diagnosis and establish effective repairs through adjustment, cleaning, or replacement of spare parts.
3. Carry out preventative maintenance in accordance with manufacturer guidelines and recommendations from service management.
4. Work with colleagues to help overcome new or unusual faults.
5. Invoke the call escalation process in a timely manner.
6. Inform the customer on the work carried out and gain acceptance to the machine's condition and performance following the service work completed.
7. Carry out the installation of equipment sold by the company and ensure the machine performs to the customer’s satisfaction.
About Us: With 30 years of industry expertise, Apogee supports organisations of all sizes and sectors by streamlining their IT needs through a single point of contact. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market-leading service operations.
Our core values - Integrity, Passion, Courtesy & Respect, Inclusivity, Knowledge, People, and Flexibility - shape our culture and guide our actions. We prioritise ethical business practices, fostering relationships, and promoting diversity and inclusion.
Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.
Experience and Skills Required:
1. Experience of fixing production printers and digital presses - eg. Ricoh, Konica Minolta, Xerox, Sharp, Canon.
2. Experience in the office equipment industry.
3. Technical skills, with a strong electronic and mechanical background.
4. Strong IT knowledge with the ability to network devices and to set up scanning functions.
5. The ability to provide first-class customer service with previous customer-facing experience.
Benefits:
* Flexible working options
* 33 days holiday including bank holidays
* Holiday purchase scheme
* Enhanced family-friendly benefits (maternity, adoption, paternity and IVF)
* 2 paid days off per year for voluntary work to support our local communities
* Pension scheme
* Life assurance 4 x salary
* Sponsorship for professional development and memberships
* Employee Assistance Programme, including access to a virtual GP and financial wellbeing support
* Mental health first aider support programme
* Cycle2work scheme
* Discounted Gym Membership
* Eye care voucher scheme
* Free flu vaccinations
* Employee social events and recognition activities throughout the year
* HP Employee discount programmes
* Mobile phone discounts
We are a Disability Confident Committed Employer. Please take the time to look at our excellent Glassdoor and Trustpilot reviews. We have been awarded “Customer Experience Foundation Membership” showing our commitment to excellent customer service.
Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options.
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