£27,000 per annum plus monthly service charge, typically £2,400 annually
40 hours
Nestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa, and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience.
Key Responsibilities
* Ensure consistent outstanding enquiry handling processes are implemented with every call, email, online enquiry and walk-in.
* Good reactive and proactive sales approach to enquiries, ensuring no sales opportunities are missed.
* Excellent management of all pre and post event communications.
* Ensure the booking systems are used for each enquiry and completed correctly, recording all the details of each event, revenues agreed.
* Take responsibility for all details for bookings, ensuring they are up to date and handed over to the relevant operational departments and create detailed functions sheets which will support the smooth running of events whilst in-house.
* Support with completion of event enquiries and client emails in the general Events inbox to ensure all enquiries are actioned on a daily basis.
* Conduct quality showrounds with guests securing key pieces of business for the hotel and creating an excellent rapport with guests.
* Identify areas of upselling opportunity and be proactive in increasing revenue generation for all areas of the business.
* Work with the sales team and the operational team to achieve exceptional service from the beginning to the end of an event booking experience.
About You
* Events Sales & Coordination Experience in a hotel or venue is an ESSENTIAL requirement.
* Attention to detail is key and strong sales and communication skills.
* The successful individual will be confident, self-motivated and present a professional persona in all circumstances.
* The ability to demonstrate a strong customer service ethos and the ability to deliver consistently high levels of service delivery.
* Knowledge and understanding of conference and event sales techniques would be beneficial.
* A flexible approach to work is required given the start-up nature of the business.
Grantley Hall offers a wide range of benefits and opportunities for all employees:
* A monthly service charge - typically £2,400 annually.
* 31 days holiday increasing to 33 days with length of service.
* Access to earnings before payday (Wagestream).
* Free parking.
* Complimentary meals when on duty.
* Discounted modern and spacious live-in accommodation.
* Celebrating success! Company parties, winter award ceremonies and team events and incentives through the year.
* Team appreciation and wellbeing activities - Team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
* Grantley Hall discounts - 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
* Access to hundreds of exclusive employee benefits, rewards and discounts targeted specifically at the hospitality sector.
* Discounted hotel stays with Pride of Britain hotels.
* Complimentary bespoke uniform and annual shoe allowance.
* Free sight tests for those eligible.
* Onsite Team Gym with professional induction.
* Refer a Friend Scheme where you can earn up to £1000.
* 24/7 Employee Assistance Support line and online portal supporting ‘mind, money, move, munch’.
* Grantley Academy to support your development.
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