Download the full role description on our website: https://bnjc.co.uk/role/operations-and-guest-coordinator/
About the Role
Join us at the heart of our community hub as an Operations and Guest Coordinator and play a pivotal role in sculpting memorable experiences for our guests. We're on the lookout for someone who is not just motivated and organized but thrives in ensuring the seamless operation of our holiday let properties. Your role will be instrumental in providing top-notch administrative support and delivering an exceptional level of customer service.
Key Responsibilities
* Guest Relations & Bookings: You'll be the go-to person for all things guest-related. From managing bookings and communications through our property management software, Hostaway, to ensuring a smooth check-in and check-out process, your goal will be to make every guest feel special.
* Operations & Property Management: Coordinate with our cleaning and maintenance teams to ensure all properties are pristine and welcoming. Conduct routine inspections and manage inventory effectively, ensuring every property is guest-ready at any time.
* Coordination with BNJC and Novellino Brighton teams: You'll bridge our guests and the culinary delights of Novellino Brighton, align bookings with events, and support our marketing strategies to boost occupancy and guest satisfaction.
Who You Are
* With at least 3 years in administrative or customer service roles, you know how to juggle multiple tasks smoothly and keep our guests smiling throughout their stay.
* Your exceptional organisational skills and keen eye for detail mean nothing ever slips through the cracks.
* Comfortable with Microsoft Office, Slack, and HubSpot, you’re quick to pick up new tools that enhance productivity and guest engagement.
* While a deep understanding of Jewish culture isn't required, you approach every interaction with respect and sensitivity to cultural values.
Why Join Us?
This is more than a job—it's a chance to be part of a community that values joy, connection, and superb hospitality. You’ll not only grow your skills with a supportive team but also contribute to an environment where every guest stay becomes a truly memorable experience.
If you're excited by the prospect of making a real impact within a bustling community hub, we would love to hear from you!
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