Why work with CLAAS:
1. Since 1975, we've been a family-owned supplier and distributer of the best combines, foragers, and hay equipment
2. As a proud representative of global agricultural leaders like CLAAS, GRIMME, AMAZONE, Väderstad and JCB, our network spans 33 dealers across New Zealand and Australia
3. Our well-equipped facilities are strategically situated in the heart of New Zealand’s busiest agricultural hubs
4. We provide our team with access to valuable international knowledge, resources, career pathways, and a genuine commitment to their development
5. We’re stable, we’re organised, and we’re focussed on the safety and wellbeing of our team members
About this exciting role:
We're in search of a dynamic Service Manager who has excellent leadership and management skills to drive productivity, quality, and cost efficiency in our dynamic service department through strategic ideas.
Reporting to the Operations Manager, you will have the ability to work within a team to set clear goals while you mentor and drive individual growth to boost team efficiency.
6. To lead and oversee the service team's daily operations for professional and timely work performance
7. Provide both workshop and remote technical support to the service team as required
8. Proactively be the first point of contact for customers, management, and your team, including after-hours support when needed
9. Build connections and nurture your team by consistently offering leadership that inspires and motivates
10. Create and execute customer service strategies, both internal and external, to elevate the overall customer experience
11. Identify additional areas for improvement throughout the service department and implement appropriate action plans
12. Work closely with department heads to ensure smooth coordination of customer service, encompassing new machinery assembly, pre-delivery checks, and the reconditioning of used machinery.
13. Guarantees that the service team is recruited, onboarded, trained, motivated, managed, and exited in full compliance with company policy
14. Consistently and actively promote, and always abides by the company Health and Safety policy
About you:
15. You possess exceptional leadership and management skills and can demonstrate success in a similar role
16. With your positive approach you can engage and collaborate with staff and management at all levels creating a positive team environment
17. You’re a qualified mechanic or mechanically inclined – agricultural background beneficial
18. You have a great ability to communicate with high level customer service skills
19. You’re a great planner, well organised, structured, and outcomes-focused
20. You have a valid driver’s licence
21. Your computer skills are intermediate and you’re system savvy