Key Account Manager £35k -40k based on experience
Position Overview: The Key Account Manager acts as a dynamic bridge between Crystal Facilities Management, our valued clients, and our operational teams. This role is central to building, maintaining, and expanding relationships with key clients while driving profitability, operational excellence, and service delivery. You will collaborate cross-functionally with the Senior Management Team (SMT) and internal departments to ensure seamless execution of projects, achievement of KPIs, and continued growth of the business.
The ideal candidate will be a results-driven, strategic thinker with a passion for delivering exceptional client service, fostering team development, and driving revenue growth.
Key Account Manager Key Responsibilities:
Account Management Excellence:
* · Develop and maintain strong, long-term relationships with key clients, ensuring Crystal FM’s services align with customer needs and business objectives.
* · Conduct regular client meetings to assess, clarify, and validate requirements, ensuring high satisfaction and service standards are consistently achieved.
* · Lead solution development initiatives for identified areas of improvement, coordinating relevant teams and stakeholders to implement effective strategies.
* · Proactively resolve client challenges, ensuring smooth communication and timely solutions to build trust and reliability.
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