Job Title:
Cutting-Edge Systems Installation and Support Specialist
About the Role:
We are seeking a highly skilled and motivated individual to join our Operations Team as a Cutting-Edge Systems Installation and Support Specialist.
This is an exciting opportunity for someone who thrives in a dynamic environment, working with cutting-edge systems that change lives.
As a key member of our team, you will be responsible for installing, configuring, and supporting these innovative systems, providing both on-site and remote technical support to ensure customer issues are resolved efficiently.
Key Responsibilities:
* Reproduce customer environments and run tests to identify and resolve technical issues.
* Manage and address electronic tickets promptly, ensuring timely resolution of customer problems.
* Liaise between sales teams, customer success teams, and customers to effectively address customer concerns.
* Troubleshoot and configure software and hardware to meet customer requirements.
Requirements:
* A multi-talented problem-solver with a blend of engineering and IT expertise.
* A BTEC/HNC in Electronic and Electrical Engineering or equivalent with a keen interest in IT.
* 1+ years of experience in a technical support/installation role, preferably within electronics or Fire & Security industries.
Salary Range:
$60,000 - $80,000 per annum (dependent on experience).
About Us:
We are a forward-thinking organization dedicated to harnessing technology-driven change. As a member of our Operations Team, you will play a vital role in shaping our future products and driving innovation.