Salary: £71,500 OTE plus benefits
Type of work: Permanent
Location: Burton-on-Trent
About the role
We’re looking for an experienced and ambitious Service Manager to join our team in our Burton upon Trent Motorstore.
Hours
Full time. Monday – Friday 8am – 5.30pm & alternate Saturdays.
Responsibilities
1. Managing a service team of technicians, advisors and support staff, ensuring productivity and efficiency targets are achieved.
2. Ensuring all servicing work is carried out correctly, competently, and on time.
3. Delivering excellent customer service at all times, resolving any issues quickly and to the satisfaction of the customer.
4. Ensuring compliance with company, DVSA, manufacturer, and health and safety policies.
5. Reviewing and analysing department KPI and financial reports, and motivating staff to exceed objectives.
Essential skills
1. Previous experience in a similar role.
2. Strong communication and influencing skills.
3. A passion for delivering great customer service.
4. High levels of literacy and numeracy.
5. Leadership skills and the ability to motivate your team to achieve success.
6. Good organisational and IT skills.
7. High levels of accuracy and attention to detail.
8. The ability to stay calm under pressure.
9. An understanding of how to identify and maximise sales opportunities, remaining honest, ethical and compliant at all times.
10. A full clean driving licence held for a minimum of one year.
Nice to have (but not essential)
An understanding of modern motor vehicle technology.
Benefits
In return for your skills and experience, you’ll receive a competitive salary and bonus scheme, access to a company car, and extensive training on company internal systems. You will also enjoy one of the best employee benefits packages in the automotive industry, including private healthcare, life assurance, and generous employee discounts.
Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure checks.
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