We have an exciting opportunity for an experienced Customer Service Advisor to join our team in Birmingham, with hybrid working (two days a week in our Birmingham office and three days working from home). In return, you will receive a competitive salary of £24,300 - £25,500 per annum depending on experience.
NGA is an independent, not-for-profit national membership organisation for state school governors, trustees and governance professionals in England. Our work aims to improve the educational standards and wellbeing of young people by increasing the effectiveness of governing boards and promoting high standards. As expert leaders in school and academy governance, we provide information, advice, guidance, professional development and e-learning.
About the role:
We are currently looking for an experienced individual to join our small, friendly team and deliver a high-quality customer focused support service to NGA members and Learning Link subscribers through all communication channels. The ideal candidate will support business development and retention activities through active promotion of services and products to new and existing members/subscribers.
Benefits of working for NGA:
* Competitive starting salary of £24,300 - £25,500 per annum
* 25 days annual leave + bank holidays + 3 days Christmas closure (increases to 26 after 3 years’ continuous service and to 27 after 6 years’ service)
* Pension contribution at 7%
* Flexible working arrangements
* Wellbeing support through our employee assistance programme
* Cycle to work scheme
* Option to buy and sell annual leave
* Railcards for qualifying staff
* Healthy CPD budget
Key responsibilities of our Customer Service Advisor will include:
Ensure a high-quality support service for NGA members, Learning Link subscribers and other customers:
* Ensure the membership and Learning Link onboarding journey is seamless and welcome packs and communications are sent out in a timely manner.
* Respond to all membership and learning link enquiries and issues in a professional and timely manner.
Business Development and Retention:
* Act as the first point of contact for new business and renewal enquiries from MATs and Groups and commence engagement.
* Actively identify opportunities to promote NGA, its membership, and its services to new and existing members.
Administrative Support:
* Assist with the preparation of event materials, merchandise and collateral for NGA events and conferences.
* Assist with booking accommodation and hospitality requirements on behalf of staff and Board members as and when required.
Projects:
* Assist with the design, development and implementation of business processes and procedures.
* Support the future development of the CRM system to ensure it is fit for business.
Be an active member of NGA:
* By contributing to staff meetings, promoting the organisation, maintaining, in liaison with other members of staff, the collection and storage of resource material, working within and supporting NGA’s policies and procedures.
* Undertake other reasonable duties as required by the Director of Marketing and Communications
What we’re looking for in our ideal Customer Service Advisor:
* Experience in a customer service environment.
* Excellent customer service skills.
* Clear verbal and written communication skills.
* Professional telephone manner and interpersonal skills.
* Honesty and integrity
* A thorough and methodical approach
If you feel that you are the right candidate for the role as our Customer Service Advisor or would like to find out more information about the role, then please click ‘apply’ now. We’d love to hear from you.
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