We are looking for someone who has experience in management and income generation and working in a customer service focused environment. This post is responsible for managing the development of income generating opportunities as part of the Training, Education and Development team through a range of educational activities and the hiring of the purpose built Education Centre at St Joseph's Hospice. In addition to developing income streams, the manager will lead on audit, administration, governance and quality assurance activities on behalf of the team. The post demands an entrepreneurial approach combined with well-honed managerial and business skills in order to maximise potential income generation, relationship development opportunities and the effective delivery of programmed education.
Main duties of the job
You will need:
1. Excellent communication and interpersonal skills
2. Experience of managing a small team
3. Experience of marketing and promoting a service
4. Excellent customer service skills and experience.
About us
St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity and as such it has a rich, Catholic heritage which informs our work today: to support and welcome those in need, from all different cultures, religions and backgrounds. We provide high quality specialist palliative care for patients with cancer and other life-threatening conditions across East and North London. We have a large team of clinical staff who work across community, in-patient and out-patient services delivering individualised, responsive and holistic support to patients and their families/carers.
Why work for us?
* 27 days holiday plus public holidays, increasing up to 33 days with service
* Subsidised café and early access to retail sale events
* Season ticket/Welfare loans
* Continuation of NHS Pension Scheme or an excellent salary-exchange pension scheme
* Santander cycles discount and cycle to work scheme
* Health Cash Plan and access to the EAP services
We are an equal opportunities and a disability confident employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. PREVIOUS APPLICANTS NEED NOT APPLY.
Job responsibilities
This post is responsible for managing the development of income generating opportunities as part of the Training, Education and Development team. Through a range of educational activities and the hiring of the purpose built Education Centre at St Joseph's Hospice. In addition to developing income streams, the manager will lead on audit, administration, governance and quality assurance activities on behalf of the team. The post demands an entrepreneurial approach combined with well-honed managerial and business skills in order to maximise potential income generation, relationship development opportunities and the effective delivery of programmed education.
Organisational context
St Joseph's Hospice was founded in 1905 by the Religious Sisters of Charity who retain an interest in the oversight of the Hospice. The Hospice is working to achieve Vision 2024, which has five key strands: patients, enterprise, estates, funding and fundraising, and human resources. The Hospice seeks to be an outstanding provider of palliative and end of life care. Each employee is critical to delivering and maintaining those standards in accordance with the Hospice's core values.
The Education Centre offers a large lecture theatre and smaller meeting rooms. It is available to individuals and groups within the hospice and also to external organisations who may wish to rent space for training, events or associated relevant activity. The Hospice also supports a small library which has a mix of journals and books related to end of life care for which this role would have responsibility.
Discretion to act
The Centre Manager has the discretion to make the day-to-day decisions relating to the running of the Education Centre. This includes all decisions relating to bookings, health and safety, staff cover, promoting and marketing and the general smooth running of the centre. All long term and strategic decisions will be made in conjunction and with the agreement of the Head of Training Education and Development.
Scale and impact
The post holder will have management responsibility for one direct report, the Education Centre Admin Assistant, and will be indirectly responsible for the education centre volunteers. The post holder will not be required to be a budget holder.
Key Accountabilities
1. Supporting a programme of training and development to be delivered by St Joseph's Hospice
1. Working with colleagues, proactively seek out and identify new opportunities to provide programmes of education and training.
2. Support bespoke training and development opportunities in response to requests from members of the public, professionals, and other agencies to provide regular events that promote the hospice and its work in palliative care.
3. Maintain and develop accurate and up-to-date financial records of all payments and other cost related services.
4. Maintain good ongoing communication with new and existing clients, ensuring that exemplary levels of customer service are provided.
5. Work with the Head of Training Education and Development to establish a business plan for the Education Centre.
6. Establish and maintain a contact database that covers all contracts/agreements and contract/agreement requirements.
2. Promoting the Education Centre
1. Working closely with the Head of Training Education and Development, establish and implement a marketing plan for the Education Centre.
2. Ensure that relevant information and opportunities are communicated regularly and in a timely fashion.
3. Proactively initiate new client contacts, recording their details and interests.
4. Work with the internal marketing team to develop a suite of marketing materials to promote the Education Centre.
5. Ensure information presented on the Hospice's website concerning the Education Centre remains up-to-date and user friendly.
3. Day to Day Management of the facilities in the Education Centre
1. Oversee the education centre areas to ensure they remain fully compliant with all related safety, fire regulations and relevant policies.
2. Ensure appropriate systems are in place to facilitate and support the smooth running of the centre.
3. Ensure that all visitors are offered a range of consistently high quality services.
4. Ensure all users to the centre are fully conversant and able to comply with fire evacuation procedures.
5. Ensure that all resources are kept in safe and good working order.
4. Audit, governance and quality assurance
1. Support the Head of Training Education and Development to monitor and evaluate the quality of the education and learning provision provided.
2. Act as the team's lead for the Hospice's IT systems.
3. Produce a range of statistics and reports for the Head of Training Education and Development.
5. Manage the Education Centre Admin Assistant and any volunteers
1. Manage the administrative staff post within the Education centre.
2. Working with the administrative assistant, ensure volunteer duty rotas are best utilised.
3. Ensure Volunteers make an effective contribution to the high quality customer experience within the Education Centre.
Person Specification
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
St Joseph's Hospice
Address
St Joseph's Hospice, Mare St, London, E8 4SA
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