Lettings Branch Manager
Full Time, Permanent
£30,000 - £35,000
Location: Liverpool
An exciting opportunity has arisen for a skilled and motivated Lettings Branch Manager to join a thriving property management business in Liverpool. If you have strong expertise in property management, leadership skills, and a passion for delivering exceptional client service, we’d love to hear from you!
Job Details and Benefits:
* Full-time role based in Southport.
* Competitive salary with performance-based bonuses.
* Work within a supportive and ambitious team.
* Comprehensive training and opportunities for professional development.
* Vibrant and collaborative company culture.
* A dynamic role with varied responsibilities and potential for career growth.
Main Responsibilities:
Team Leadership & Management:
* Recruit, train, and manage a team of tenancy managers and support staff.
* Conduct regular team meetings and reviews to set goals and drive performance.
* Ensure team members stay up to date on property legislation and deliver excellent service.
Property Management Oversight:
* Oversee the daily management of the branch’s property portfolio, ensuring high standards are maintained.
* Monitor tasks such as inspections, maintenance, and compliance checks (e.g., gas safety, EICRs).
* Manage escalated property issues and disputes with professionalism.
Customer Service Excellence:
* Deliver the highest standards of service throughout the lettings and property management process.
* Handle escalated complaints and provide timely resolutions.
* Use feedback to continuously improve customer experience.
What We Are Looking For:
* Significant experience in lettings and property management.
* Minimum 1 years experience at branch manager level.
* Strong knowledge of property legislation and compliance requirements.
* Proven track record in leading and managing high-performing teams.
* Excellent organisational and problem-solving skills.
* Strong communication and interpersonal skills for managing client relationships.
* Financial acumen, including budget management and arrears control.
* Familiarity with property management software and MS Office Suite.
Requirements:
* ARLA Propertymark qualification (or willingness to obtain within 12 months).
* Significant experience in lettings and property management.
* Minimum 1 years experience at branch manager level.
If this sounds like the perfect next step for you, or if you’d like more information, please contact Tom Spencer at Everpool Recruitment by email at or call 0151 556 2090. Alternatively, apply directly to this advert, and a member of our recruitment team will be in touch.
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