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Join Our Team as a Permanent Control Room Operator – 4 Days, 4 Nights On/Off Shift Pattern
Are you calm under pressure, detail-driven, and looking for a stable role where your actions directly support critical operations? We're hiring a Permanent Control Room Operator at our National Operations Centre in Northampton, working a consistent shift pattern of 4 days on, 4 days off, followed by 4 nights on, 4 nights off.
What You'll Do
Keep Operations Flowing: You'll manage real-time shift bookings, ensuring our clients always have the right coverage. Your accuracy and speed will help keep things running smoothly around the clock.
Live Monitoring and Response: From our central control room, you'll monitor live screens, allocate staff to key tasks, and respond to incoming issues. Strong communication with Team Leaders and senior managers is essential.
Follow Clear Processes: You'll work within structured protocols and adapt to varying client needs while ensuring consistency in how we deliver our service.
IT and Data Handling: Using our internal systems, you'll input and update shift bookings, making sure data is accurate and auditable.
Dependable and Consistent: As a core part of the rota, we rely on your presence, punctuality, and readiness to jump into action from the minute your shift starts.
What We're Looking For
* Highly Organised: You can stay focused and methodical in a fast-paced control room setting.
* Tech Confident: You're comfortable navigating IT systems and learning new tools quickly.
* Professional Communicator: You'll be dealing with time-sensitive updates and senior contacts, so clear, confident communication is a must.
* Self-Motivated and Reliable: You take ownership of your tasks and work well independently, while also collaborating when needed.
* Resilient and Adaptable: With a rotating shift pattern, you'll need to be able to adjust between days and nights and keep performance consistent.
Why Join Us?
Structured Shifts: No last-minute calls—your rota is planned and stable, offering work-life balance through a 4-on, 4-off model.
Full Training Provided: We'll make sure you're fully trained and confident in your role before you go live.
Great Team Culture: You'll be joining a professional, supportive team that looks out for one another, especially during busy periods.
Comprehensive Benefits
* Virtual GP services for you and your household
* Salary Finance support including early access to earnings
* Customisable benefits via our Choices platform (e.g. dental plans, tech products, dining cards, coffee clubs)
* Discounts through MiDeals – including high street retailers, gyms, and more
* Cycle-to-work scheme
* Save-as-you-earn scheme and Mitie Matching Share Plan
* Mitie Stars reward scheme – including monthly and annual cash prizes up to £10,000!
We are proud to be the UK's leading facilities management and professional services company, employing 68,000 people across a diverse client base. At Mitie, your success is our success—and we'll support you with training, development, and career progression every step of the way.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
Since 1987, Mitie’s 68,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.
Join our Mitie Team.
Together our diversity makes us stronger.
* Apply Now
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