Brentford, England, United Kingdom
Renaissance is a global leader in education technology. We help schools and school groups in the UK and around the world with educational assessments, practice and intervention solutions, and data analytics. Renaissance now incorporates GL Assessment (known internationally as GL Education), too – a leading provider of educational assessments.
Together, our assessments offer the ideal starting point to help teachers understand their students’ strengths and pinpoint areas of need. Our teaching and learning tools then provide effective next steps, with online literacy and maths solutions that meet students exactly where we are.
Worldwide, we support over 18 million students, operating in over 100 countries.
About this role:
Our International Education Sales Team Leader is responsible for the management of the International Account Management Team that aims to provide excellent customer support and achieve sales revenue targets to help achieve international growth.
The team is responsible for processing and administrative support; distributor and agent orders; event attendance and registration; data building; lead management; generating sales through proactive outbound calling; processing quotes, trials, and orders; responding to customer queries; providing support and training to customers; assisting the wider International Team with queries; and complaint handling.
International Education Sales Team Leader, Job Responsibilities:
* Recruitment and retention of International Account Managers / Executives
* Induction and ongoing training to cover processes, systems, product knowledge, and sales techniques
* Regular 1-2-1s, objective setting, half-yearly reviews, and development planning
* Lead a team of Account Managers providing regular feedback and coaching to enhance team members' skills and performance to achieve targets
* Adopt a thorough understanding of our products, services and sales operations to provide support to the account management team and Head of Account Management.
* Working closely with marketing to ensure campaigns and leads are organised with a clear calling timeline for the team
* Responsible for the administrative duties of the team – processing and administrative support; event registrations; data building; processing of quotes, trials, and orders
* Responsible for the outbound sales activities of the team – lead management; campaign calling and prospecting; pre-event calling
* Effective forecasting and sales tracking
* Ensuring compliance with agreed procedures and working methods
* Implementing changes to procedures and identifying improved ways of working
* Act as a first-level escalation point for customer queries
* Provide regular reporting and use data effectively to prioritise workloads
* Collaborating with various teams across the company (e.g. Sales, Marketing, Support) to ensure outstanding customer experience
* Be an effective representative on working methods and systems for the International team
* Cultivate a culture of cross-team collaboration and positivity that reflects Renaissance values.
* Co-ordinate team resources to cover business needs
* Use analytics to drive performance and achievement of KPIs
Skills and experience required:
* Knowledge, understanding and articulation of educational assessments in a sales world within EdTech or Tech industry
* Excellent team working and team management/leadership skills
* Experience in an account management/sales support role, preferably within an international business
* Experience as a people manager/supervisor
* Effective at selling and presenting to senior management/director level prospects
* Excellent relationship building skills
* High level of IT skills (Word, Excel, Outlook, PowerPoint, CRM systems, Financial systems)
* Able to quickly assimilate extensive product and market knowledge
* Bachelor's degree or equivalent combination of education and experience
What you can bring:
* Results-oriented with strong commercial acumen
* Excellence in relationship building and stakeholder management
* Strategic thinker with strong analytical capabilities
* Adaptable and resilient in a fast-paced environment
* Proactive self-starter with exceptional time management skills
* Strong team player with ability to work independently
* Customer-centric mindset with consulting approach
Additional information:
* This role is based in Brentford offices – hybrid based 3 days a week in the office. Some travel to other locations as needed.
* Position may require international travel to support customer relationships and sales activities
* Flexibility to work across different time zones to support global customer base
* Salary is up to £41,000 (based on experience) plus competitive OTE.
* 25 Days per annum plus Bank Holidays (3 to be used for our Christmas shutdown)
* A day off for your birthday, to be used in the month of your birthday.
* Access to a benefits and discount platform with access to 1000’s of discounts at retailers, leisure attractions and restaurants.
* BUPA Healthcare, Life assurance, Permanent health insurance
* Pension scheme with enhanced employer contribution
* Season ticket loan and EAP
We have an ongoing commitment to Diversity, Equity and Inclusion and have taken strides to become a more welcoming and inclusive workplace, including the introduction of our DEI Matters Network which is owned and driven by our staff.
We are an equal opportunities employer. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within our organisation.
If you have a disability and would prefer to apply in a different format or would like us to make reasonable adjustments to enable you to apply or attend any interview, please contact us and we will talk this through with you.
All your information will be kept confidential according to GDPR guidelines. Please note that we can only consider applicants who already hold a full work permit.
This role is subject to DBS and background checks.
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