Job summary This is your opportunity to join one of the largest providers of Mental Health, Learning Disability and Neurological Care services in the Country. The Digital Service Infrastructure team are at the forefront of all new technologies and the Infrastructure Technician role plays an invaluable role in these innovations and ongoing support. If you have experience of hands on server and network support, or have worked with some of the following key technologies then we would encourage you to apply; Microsoft 365 Cisco IOS and the associated switching, routing, firewall & wireless products VMWare IP Telephony Cyber Security Please take the time to tell us about your experiences of working with these technologies then see where your journey with our team takes you Please note, this post could be subject to a potential TUPE transfer into NTW Solutions, our wholly owned subsidiary Company the potential Tupe date is 1st April 2025. Main duties of the job As an Infrastructure Technician you will be part of a dynamic team responsible for the support, maintenance and development of the Trust's network and telephony infrastructure An Infrastructure Technician must be able to maintain and troubleshoot the Digital Services Infrastructure to enable maximum system availability. A key part of the role is to investigate and demonstrate the use of new and emerging technologies which can support and improve ways of working across the organisation. The post holder will be expected to participate in the Digital Services Out of hours On-Call emergency service. About us We aim to attract and retain a diverse, talented and committed workforce, who are caring and compassionate, and therefore able to meet the demands of the modern NHS now and in the future. In return we can offer a dynamic working environment in which to build a career. There are 13 members of our Infrastructure Team which enables us to offer a very broad range of skills. Although the Person Specification (within the job description) may seem vast it is important to realise we have specialists in each of the key areas and it is only when we come together as a team that we are able to encompass everything. You will soon find that no two days are the same and the opportunities to learn and develop are always there and very much encouraged. The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We have more than 8,000 people working for us and a budget of over £500 million. All of which means this is definitely not a 9 - 5 desk-based office job. Date posted 19 December 2024 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year per annum Contract Permanent Working pattern Full-time Reference number 263-SS24-077-AB-A Job locations St Nicholas Hospital Jubilee Road Gosforth NE3 3XT Job description Job responsibilities The Infrastructure technician role is a mix of innovation and support. It goes without saying we always strive to maximise system uptime but providing users with access to the latest technologies to make their role easier and maximise our valuable resource across the trust is also key to the success of the infrastructure team. The configuration, documentation, support, maintenance and development of the trusts server, network and telephony infrastructure is key to the role. As part of the infrastructure team working alongside the other Digital Service functions you will quickly develop relationships and opportunities which combine to form both a challenging and rewarding role. Please find attached job description for full details. Advertising date : 19th December2024 Closing date : 19th January 2025 We welcome your application. Job description Job responsibilities The Infrastructure technician role is a mix of innovation and support. It goes without saying we always strive to maximise system uptime but providing users with access to the latest technologies to make their role easier and maximise our valuable resource across the trust is also key to the success of the infrastructure team. The configuration, documentation, support, maintenance and development of the trusts server, network and telephony infrastructure is key to the role. As part of the infrastructure team working alongside the other Digital Service functions you will quickly develop relationships and opportunities which combine to form both a challenging and rewarding role. Please find attached job description for full details. Advertising date : 19th December2024 Closing date : 19th January 2025 We welcome your application. Person Specification Knowledge and Experience Essential Must be educated to degree level or equivalent experience At least 3 years' experience working in a Digital Services environment, providing advanced technical support for Microsoft Windows technologies Knowledge in the design, installation and configuration of complex, multi-site data networks, including installation requirements of Category 5e and fibre optic local area network cabling, switching hardware used to connect computer and other peripheral equipment. Excellent knowledge of PC and Server architectures Excellent ability in working with a diverse range of technical operating systems and applications Knowledge of Cloud Environments including Office365 and Azure Desirable Evidence of continuing professional development Experience of managing a WAN and LAN rollout including Wireless and Telephony on new / renovated premises. Experience of inter-agency (health, social care, academic) technical networking including site boundaries and security issues. Knowledge and experience of Infrastructure Virtualisation. Experience of Cisco Internetwork Operating System for the configuration of associated products Knowledge of Cloud Computing and the IaaS, PaaS and SaaS, service models Skills Essential Strong technical skills with an overarching view of several technologies and demonstrable specialist skills in several areas including IP Telephony and Microsoft server products. Advanced technical fault resolution skills, including applying fixes using complex software modifications and procedures. Desirable Analytical skills are required to interpret and analyse highly complex technical information across complex heterogeneous technical platforms ensuring Trust systems are highly available. Planning and Organisational Skills Essential Ability to plan and organise the installation of equipment and other digital services in order to meet the goals of Digital Services strategy and various projects. Desirable Ability to prioritise and quickly assess major technical issues to minimise downtime and ensure a high business continuity level is maintained Person Specification Knowledge and Experience Essential Must be educated to degree level or equivalent experience At least 3 years' experience working in a Digital Services environment, providing advanced technical support for Microsoft Windows technologies Knowledge in the design, installation and configuration of complex, multi-site data networks, including installation requirements of Category 5e and fibre optic local area network cabling, switching hardware used to connect computer and other peripheral equipment. Excellent knowledge of PC and Server architectures Excellent ability in working with a diverse range of technical operating systems and applications Knowledge of Cloud Environments including Office365 and Azure Desirable Evidence of continuing professional development Experience of managing a WAN and LAN rollout including Wireless and Telephony on new / renovated premises. Experience of inter-agency (health, social care, academic) technical networking including site boundaries and security issues. Knowledge and experience of Infrastructure Virtualisation. Experience of Cisco Internetwork Operating System for the configuration of associated products Knowledge of Cloud Computing and the IaaS, PaaS and SaaS, service models Skills Essential Strong technical skills with an overarching view of several technologies and demonstrable specialist skills in several areas including IP Telephony and Microsoft server products. Advanced technical fault resolution skills, including applying fixes using complex software modifications and procedures. Desirable Analytical skills are required to interpret and analyse highly complex technical information across complex heterogeneous technical platforms ensuring Trust systems are highly available. Planning and Organisational Skills Essential Ability to plan and organise the installation of equipment and other digital services in order to meet the goals of Digital Services strategy and various projects. Desirable Ability to prioritise and quickly assess major technical issues to minimise downtime and ensure a high business continuity level is maintained Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name Cumbria, Northumberland, Tyne and wear (CNTW) NHS Foundation Trust Address St Nicholas Hospital Jubilee Road Gosforth NE3 3XT Employer's website https://www.cntw.nhs.uk/careers/ (Opens in a new tab)