HY45262 A Japanese sports online app company is looking for someone who can take on the role of London Branch Manager for UK and EU customers following the establishment of a London office. Daily conversation ability in Japanese is necessary to communicate with Japan team. This is a great position for someone looking to gain experience while working flexibly with a start-up phase company. Work type: Hybrid working available after probation period Visa support: No Due to the rules for opening of branches in the UK, this position is only open to UK nationals or Resident status holder. TYPE: Permanent, full-time WORKING HOURS: 9:00 -17:00 from Monday to Friday SALARY: open for negotiation START: ASAP LOCATION: Central London (hybrid after probation) London Branch Manager Main Responsibilities: - Management of numbers relating to London office operations. - Development and maintenance of enquiry handling policies, manuals and FAQs - Streamlining workflows, DX proposals and other team infrastructure development initiatives - Customer support via multiple channels, including live chat and social media (in English). - Support for enquiries from global customers and other stakeholders. - Liaison and reporting with Japan HQ and internal departments - Liaison with accounting firms, accounting processing support, human resources (e.g. future recruitment) - Liaison with other third parties London Branch Manager Ideal Candidate: - Mother-tongue level fluency in English and daily conversational level Japanese language skills. - Experience in some sales number management in a field such as marketing, sales, shop management, etc. required - University degree or equivalent - Good communication skills with the ability to deal with customer service in English. - Sports management degree or industry experience welcome - Knowledge, understanding and interest in sports betting welcome - Team-oriented and flexible without limiting the scope of work. - Willingness to be involved in the future management of the centre as a manager. Due to the rules for opening of branches in the UK, this position is only open to UK nationals or Resident status holder.