AbouttheCompany
OSIElectronicsdivisionisadiversifiedmanufacturerofelectronicdevicesandvalue-addedmanufacturingservices.WeprovideourcustomerswiththemanufacturingcapabilitiesandpurchasingpowerofaglobalElectronicsManufacturingServicesprovider.Wedeliverregionalandpersonalizedsupportbestprovidedbyasmallercompany,strivingtobuildlastingrelationshipsandcreatecloseandvaluedpartnershipswithourcustomers.Oursingularfocusistohelpsecurityexperts,clinicalprofessionalsandhigh-techdeveloperssolvereal-worldproblemsandissues.
CustomerProgramManagerOSIElectronicsUKStNeots
AbouttheRole
Responsibleforseveralcustomeraccounts,providinghighlevelcustomerservice.
Facilitatingquotationsandansweringcustomerquestionsandqueriesastheyarise.
Escalatinganyproblematicissuesviathenecessarychannelsandensuringoverallcustomeraccountownershipismaintainedanddeveloped.
Assistingtheexternalbusinessdevelopmentteamtoattainnewcustomersandonboardingnewaccountsintothebusiness.
Responsibilities
1. Dealingwithcustomerqueriesandrelayinginformationinatimelymanner,respondingwithinamaximumof24hours.
2. Providinghighlevelcustomersupport,ensuringexpectationsaremetandimprovedwherepossible.
3. Accountspend/developmenttoagreedtargets.
4. Supportingwithforecastingandbudgetsetting.
5. Ensuringcustomersatisfactionisdeliveredandsurpassed.
6. A...