Northumbrian Water Limited is offering an exciting opportunity to join their Commercial Strategy team. As a Commercial Insights & Performance Optimisation Analyst, you will contribute to the growth of their commercial business and various projects, such as Leisure, Total Water Solutions, Property Solutions, Pipeline Solutions, and Business Development. The team aims to deliver excellent results while prioritizing customer service and innovation. By analyzing data and recommending improvements, you will actively contribute to the efficiency and profitability of the business.
In this role you can expect to have the responsibilities:
1. Analyze data sets to identify gaps and opportunities for business enhancement
2. Lead the implementation of new business systems and apps to improve efficiency
3. Collaborate with the Customer Insights team to develop data dashboards for Commercial
4. Support the Commercial Services Leadership team in identifying and implementing business opportunities
5. Focus on innovation to identify and trial new initiatives for product and performance improvement
6. Provide clear and impactful analyses and recommendations for business improvement
This role requires you to have:
1. Proven leadership experience with demonstrated project management skills
2. Strong analytical skills with the ability to mine and analyze complex data sets
3. Experience in a service-focused environment with a commercial impact
4. Passionate about customer service and experience
5. Natural trainer with a curiosity to understand root causes
6. Effective communication skills to deliver actionable insights
7. Proficiency in Zonal, MaintainX, and Bookwhen systems (preferred)
Northumbrian Water/Essex & Suffolk Water embraces and values Diversity, Inclusion, and Equity, striving to be an equal opportunity employer. They have colleague network groups for LGBT+, race and ethnic diversity, women in STEM, disability, and neurodiversity.
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