Key Capabilities: Business Analysis: Can take responsibility for investigative work into problems and opportunities in existing and new services/functions. Know how to drive the analysis and collection of information to create recommendations for service/function improvements. Business Improvement: Know how to analyse current services/function and processes and can identify and implement opportunities to optimise these. Business Modelling: Can model more advanced and complex situations across more than one business function or programme. Know how to gather insight from senior stakeholders and communicate modelling results clearly to them. Business Process Testing: Can take responsibility for the creation of test cases. Can create traceability records, from test cases back to requirements. Can identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. Know how to help the team to decide the best approach. Digital Perspective: Have the ability to apply a digital understanding to your work. Innovation: Can lead others to innovate in their work as well as enabling them to innovate on their own. Requirements definition and management: Can facilitate the setting of business priorities for change initiatives of high complexity. Know how to lead on requirements analysis and take responsibility for the investigation and implementation of changes to programme scope. Stakeholder management: Can influence stakeholders and manage relationships effectively. Can build long-term strategic relationships and communicate clearly and regularly. Testing: Can define test condition requirements. Can work according to test plans to design, interpret and execute. Can highlight reports and risks and analyse results. User focus: Know how to collaborate with users and can represent users in other disciplines. Understand the difference between user needs and the desires of the user. Project Support: Contribute to project planning, including defining scope, timelines, and resources Change Management Support: Support change management efforts to ensure smooth adoption of new processes or systems. Documentation and Reporting: Create detailed documentation such as business requirement documents (BRDs), functional specifications, and user guides. Can maintain records to ensure knowledge transfer and continuity. Person Specification Mandatory SkillsThese are core skills that are essential for successfully performing the role of a Business Analyst.1. Analytical Thinking- Critical for understanding, evaluating, and solving complex business problems.2. Communication- Effective verbal and written communication to liaise with stakeholders and document requirements clearly.3. Problem-Solving- Ability to identify issues and develop practical solutions aligned with business goals.4. Process Mapping and Tool Proficiency- Essential for analysing and optimising workflows using tools like Microsoft Visio.5. Stakeholder Management- Strong interpersonal skills to build and maintain productive relationships with various stakeholders.6. Attention to Detail- Ensuring precision and accuracy in requirements gathering, analysis, and documentation.7. Technical Literacy- Basic familiarity with systems, databases, and relevant business analysis tools.8. Adaptability- Ability to work in dynamic environments and manage ambiguity effectively.9. Business Acumen- Understanding of organisational operations and how solutions align with strategic goals.10. Documentation- Proficiency in creating business requirement documents (BRDs), functional specifications, and user guides. Desirable SkillsThese skills enhance a Business Analyst's ability to deliver value but are not strictly essential for the role. They can often be developed on the job.1. Data Analysis- Ability to interpret and visualise data using tools like Excel, Power BI, or Tableau.2. Project Management Basics- Familiarity with project timelines, resource allocation, and risk management.3. Methodologies- Knowledge of system development life cycles (SDLC) and ethodologies such as Agile or Waterfall.4. Facilitation Skills- Experience in running workshops, meetings, and collaborative sessions to elicit and refine requirements.5. Advanced Process Mapping and Tools- Expertise in more complex tools such as ARIS or Bizagi for advanced process optimisation.6. Change Management Knowledge- Understanding of change management principles and the ability to support organisational transitions.7. Industry Knowledge- Specific knowledge or experience within the organisations sector, enhancing credibility and solution alignment.8. Critical Thinking- Advanced ability to assess various perspectives and implications for strategic decision-making. Optional Skills (Nice-to-Have)These skills are not required but could provide additional value or differentiation for senior roles or specific organisational needs.1. Certifications- Industry-recognised qualifications like IIBAs CBAP, PMI-PBA, or Agilecertifications.2. UX/UI Awareness- Familiarity with user experience and interface design concepts