About the job :
This role is responsible for leading and co-ordinating the stations team to deliver the highest standard of customer service and safety at the station, taking responsibility for managing all aspects of the station whilst on duty. This is a challenging role that demands great leadership skills, flexibility and an ability to respond to the ever-changing demands of a busy railway station.
Your main responsibilities will be:
1. To manage the operational requirements of the station – all train movements, liaison with the signaller; control and the depot, platform arrangements, co-ordination of dispatchers and train turnarounds
2. To manage the safety and security of the station environment – ensuring processes and procedures are followed and responding to any safety or security issues that arise
3. Ensuring the safe and punctual departure of trains from the station, following correct dispatch procedures
4. To lead and co-ordinate the platform and gateline teams to deliver the best customer experience and respond to the challenges of running a busy railway station
5. To oversee the delivery of services from station tenants, contractors, and the ticket office
6. To lead, coach and develop colleague's skills and abilities, taking ownership of colleague welfare in the workplace
You'll need to be:
7. A great leader and team player, able to remain calm in a crisis and motivate colleagues to deliver the best customer experience at all times
8. Flexible with a can-do attitude and able to adapt to an ever-changing environment
9. Confident with decision making and able to prioritise the workload of other
10. Able to work within guidelines and follow processes and procedures with a professional approach and attention to detail
11. Have strong verbal and communication skills that sets high standards of self and others
As a minimum you'll need to have:
12. Able to deliver exceptional front-line customer service
13. A Self-starter with a can-do attitude
14. Confident when decision making
15. Able to remain calm yet directive in a crisis
16. Able to work to strict procedures
17. Experience of managing a team to deliver a service direct to customers
18. Experience of establishing relationships with customers and stakeholders
About the location:
Truro is the main station for Cornwall, which has good transport links to the surrounding area especially Falmouth and Penryn.
Additional Information:
This role requires shift working 7 days a week on a rolling roster pattern including Sundays and Bank holidays
Applicants successfully short listed will be invited to undertake an online ability test and a competency based interview. The successful candidate will be required to meet the medical standards of this role including colour vision and hearing tests.
We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.
We value our differences such as age, gender, LGBTQIA+, ethnicity, religion, and disability. We maintain a zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.
We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.
We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.
If you require additional support to complete your application due to a disability or neurodivergent condition, for example, dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.