About Verve At Verve, we’re redefining what’s possible in market research. We lead the charge in fusing Artificial, Human, and Cultural Intelligence, helping global brands to make smarter, more impactful decisions. It’s this approach that earned us ‘Innovation of the Year 2024’ and it’s how we’re transforming the insights industry. With a 120 strong team working remotely and from hubs across the UK, Europe, North America, Australia, and South Africa, we partner with some of the world’s most iconic brands - Samsung, Mars Petcare, Colgate-Palmolive, P&G, Unilever, Shell, E.On, beIN Media, and more. Now, as we enter our next phase of growth, we’re refining our approach, expanding our capabilities, and pushing the boundaries of AI-powered intelligence. The future of insight starts here. And we’re driving it— with Verve. As we move into an exciting new phase of growth, we are refining operations, expanding commercial offerings, and pushing the boundaries of insight-driven innovation. Job Description At its core, Verve is a consultancy built on the expertise and time of its team. Our AI-driven approach is grounded in a strong legacy of online communities and ad hoc consultancy. We’re looking for a dynamic and results-driven Head of Commercial Operations to take a fresh look at how we do things and drive operational transformation. You’ll be someone with experience in time-based consultancy businesses and a proven playbook for driving efficiency, profitability and growth. Your core responsibility will be to review our established processes and systems; refining or reimaging these to deliver performance improvements and increased margin. Reporting directly to the CEO and collaborating with the leadership team, the Head of Commercial Operations may join the Executive Board depending on experience. This hybrid role, attached to Verve’s London or Manchester hub, offers a strategic leader the chance to make a significant impact within a dynamic, innovative organisation. Specific responsibilities: · Strategic planning: Partner with the leadership team to implement strategies that ensure we hit targets and strengthen Verve’s progressive position · Change management: Lead cross-functional teams through transformation, building a culture of accountability and excellence · Operational excellence: Drive efficiency by optimising workflows, improving project management, and handling risks · Financial oversight: Keep budgets and resources on track to achieve profitability goals · Digital transformation: Use tech to simplify operations and drive growth About you Experience · Strong operational experience, with a playbook of how to realise efficiencies in a marketing agency, consultancy or professional services business · Must be able to demonstrate past results i.e. show how and by how much you optimised resources, improved margins, etc. Competencies · Strategic leader, able to foster cooperation across diverse perspectives · Astute, commercially-minded and focused on results · Confident decision-maker in complex or evolving circumstances · Proactive and urgent approach to resolving challenges · Enthusiastic about integrating AI and advanced tech into operations What we offer · Competitive package (£90k to £130k dependent on experience) · A vibrant, multi-cultural and entrepreneurial environment · Commitment to embracing the best in AI and cutting-edge tech · The chance to shape the future of a progressive consultancy · A potential stepping stone for fast-track candidates to secure their first Exec role If you’re ready to help shape the future of consultancy, we’d love to hear from you. Send us your CV and a short cover letter explain why you’re the perfect fit.