Job Description Senior Technical Analyst The Senior Technical Analyst is responsible for implementing, configuring, governing and evolving the technology portfolio This is a proactive technical role and the successful candidate will have strong analytical and troubleshooting skills and a desire to learn new technologies. The role includes several BAU tasks in supporting multiple areas of the business. Be responsible for ensuring the maintenance of all technologies in your relevant area of specialism. In collaboration with ITS Lead Technical Architect and other Senior Technical Analysts, be responsible for ensuring that the implementation of all new and existing technologies meets the design requirements. Manage internal and external ITS partners to ensure that implementation of any new technology's fits into existing services & infrastructure and is provisioned in a timely manner Be responsible for ensuring that technologies introduced have the appropriate support model in place to ensure they are maintained and supported effectively Carry out appropriate action to investigate and resolve incidents and problems in a timely manner and are fully documented within the relevant reporting systems Provide high quality management information on all installed technologies in your area of responsibility Provide effective monitoring and alerting for all systems in your area of responsibility Produce and provide input to ensure all processes are in place to enable effective management of environment and provision of service Ensure effective time management and planning of your activities Attend and gain qualifications as new technologies are introduced to ensure appropriate levels of support are maintained. Carry out mentoring for technical analysts within your team Provide out of hours support for systems and participate in standby and callout rotas Principal Accountabilities To be responsible for the underlying technologies in use to deliver desktop services and the inherent supporting toolsets Manage the provision of desktop infrastructure for all desktop services environments ensuring (24x7) availability. Provide high level technical expertise and specialist knowledge for all related desktop infrastructure, specialising in at least one of the identified areas of responsibility. Ensure security updates and system patches are maintained for all underlying desktop service systems under your responsibility. Liaise with technical leads and other ITS teams on all matters relating to desktop services Comply with change & release management procedures Assist projects in establishing their server requirements Provide reports on usage and capacity management for all services under your responsibility To work closely with vendors to determine and produce a technical roadmap and support lifecycle for all desktop systems within our environment highlighting risks To assist with the training of technical analysts in the desktop infrastructure team to deliver a high standard of knowledge and customer service To keep ahead of developments in the infrastructure environments by reading relevant journals, going to meetings and attending courses Knowledge, Skills & Experience Azure certifications (SC300, AZ104, ) or 5 years plus experience working in Azure Proven experience of actively supporting IT systems Proven experience of actively supporting Active Directory/AAD Windows server administration Excellent attention to detail and analytical skills Sound grasp of network fundamentals encompassing DNS, DHCP, TCP/IP, routing, switching and HTTP Strong stakeholder management and communication skills and a proven track record of working with businesses Manage and troubleshoot Microsoft Azure Cloud services A strong technical background is required with good knowledge and skills in terms of supporting one or more of the following technologies: -Active Directory / PKI and Cert management / Endpoint Detection and Response / Azure Security products / PowerShell scripting/ Azure Active Directory Desirable: Microsoft Certifications Familiarity with a programming or scripting language Experience of working within a regulated environment is highly beneficial.