Title: Collections Team Leader
Location: East Midlands 100% office based
Term: Permanent
Hours: Monday-Friday
Salary: Up to £52,000 DOE + benefits
This is an exciting opportunity for an experienced Collections Team Leader (6 FTE) who has previously worked within financial services to join a growing business based in East Midlands.
Key Responsibilities of a Collections Team Leader
1. Proactively managing the Collections team who have a portfolio of accounts to arrange payment plans.
2. Negotiating agreements/payment plans where appropriate.
3. Working closely with clients to achieve the right outcome.
4. Making referrals for support and providing advice and information.
5. Building excellent customer and stakeholder relationships, both internal and external.
6. Achieving targets and KPIs.
7. Managing a team of 6 Collections Agents.
Skills and Experience
1. Excellent communication skills.
2. Good verbal and written communication skills.
3. Strong time management & organisation skills.
4. Confident in making decisions and accountable for workload.
5. Adaptable and flexible in an ever-changing environment.
6. Exceptional collaborative skills to work with different departments.
7. Able to work efficiently, both independently and within a team environment.
Please follow the link to apply for this Collections Team Leader role.
#J-18808-Ljbffr