Description
You deliver an exceptional customer experience, following the Moss Essential Steps of Service, putting the customer at the forefront, actively greeting, listening, and confidently offering individual bespoke advice, selling in a professional and passionate way.
You strive for high productivity, seizing each opportunity to maximise sales and services goals, elevating every interaction, contributing significantly to our business KPI's.
You have strong product knowledge for all our services: Hire, Custom Made, Retail, Alterations, Ship from Store and can proactively use this towards tailoring the customer experience.
You will be aware of external opportunities that could improve store performance and provide the best customer experience improving service based on feedback from Feefo and Mystery Shops.
You will assist store management with stockroom and back area housekeeping, including receiving deliveries, stock handling, adhering to all stock & cash control procedures to minimise cash loss and stock loss.
You will follow the Appointment process by utilising the appointed platform, ensuring that all customers are contacted prior to their visit and status information is recorded accurately.
Basic Product Knowledge involves understanding the features, benefits, and products available in the store.
POS Systems encompasses familiarity with cash tills, credit card processing, and inventory management systems.
Reflects the aesthetic of Moss through personal style and presentation.
Embraces continuous self-improvement, resilience, and efficient time management as core personal attributes, driven by passion for the brand.
Has outstanding communication abilities, to inspire, guide, and foster meaningful relationships, with colleagues & customers, effectively elevating the brand's presence.
Consistently embodies Moss's core values and behavioural competencies in daily responsibilities and interactions.
Employee Benefits
* Employee Discount:
* Team Reward Pay Scheme:
* Refer a Friend:
* Season Ticket Loan:
* Cycle to Work Scheme:
* Discounted Gym Membership with PureGym:
* Life Insurance:
* Ongoing Development:
* Access to Moss Learning:
* Employee Hub:
* New Baby Gift:
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